Health and Safety - Frequently Asked Questions

All food outlets including hotels, restaurants, takeaway food shops and market street stalls are regularly visited by Health Officers to check on food storage, temperature control, food protection, cleanliness, personal hygiene of staff and maintenance of the premises.

If you have any concerns regarding issues such as food poisoning, foreign objects found in food, food labelling queries or observe poor food handling practices you should contact Council on (03) 8470 8888.

To complain about odour, air emissions, noise, and water pollution you can call Council on (03) 8470 8888 to investigate your concerns.

Council may need to refer your complaint to the Environment Protection Authority (EPA) to investigate or you may wish to call the EPA on (03) 9695 7777 to lodge a complaint.

Environmental Health Services provides information and advice on Pest Control. Health Officers also investigate complaints of pest infestations.

Reports of pest activity can only be investigated where there is a potential source for pests to be attracted and not in circumstances where they are part of the natural environment.

Environmental Health Services can provide advice and head lice inspections on request.

Head lice combs can be purchased from all Darebin Customer Service Centres. Head lice lotion is not available to purchase from Darebin Council, but can easily be purchased from any local Chemist.

For further information on treating and controlling head lice please refer to Head Lice, email your queries to: health@darebin.vic.gov.au or visit the Scratching for Answers website.

Council’s aim is to reduce the incidence of inappropriately disposed syringes within the municipality. You can collect a container from all Darebin Customer Service Centres.

When the container is full, please return it to the Customer Service Centre for correct disposal by Council.

Council routinely assess all public swimming and spa pools within the municipality for compliance with the relevant regulations and standards. Council ensures that operators are aware of the relevant standards so that water quality is maintained to safe levels.

On-site testing is conducted by Health Officers at least quarterly and in response to a customer complaint or request, or if the centre is implicated in an infectious disease outbreak.

If you have a complaint you should contact Council on (03) 8470 8888.

Council aims to reduce the harmful effects of tobacco smoking through:

Council officers conduct regular education visits to tobacco retailers, eating establishments, licensed premises and gaming venues in regards to administering and enforcing requirements under the Tobacco Act.

If you have a complaint you should contact Council on (03) 8470 8888.

Either contact the Customer Service Centre on 8470 8888 or visit the Graffiti page on this website and complete the online Report Graffiti form.

If this type of behaviour is occurring now, phone the Police (000) and state what is happening and where.

You can also contact the Council Customer Service on 8470 8888 to be sent a hard copy form in the mail or you can fill out the online form on the Hoon Driving page on this website.