Customer Service

Darebin City Council
ABN: 75 815 980 522

You can call us anytime between 8.30am-5pm Monday to Friday. Customer Service Centres are open Monday to Friday.

We are generally open from 8.30am-5.00pm on Monday to Friday, except on Public Holidays. Details on how to contact us are below.

Hours of Operation: Monday - Friday, 8.30am-5pm

Ph: (03) 8470 8888
Fax: (03) 8470 8877
Email: mailbox@darebin.vic.gov.au

Online: 
Report an issue, complaint, suggestion: Contact Us Form
Feedback about this website: Website Survey 

Postal Address: 
274 Gower Street
PRESTON VIC 3072

After Hours 
If you require assistance after hours please call:
Ph: (03) 8470 8889

Speak and Listen
TTY (Hearing Impaired): Phone 133 677 and ask for 03 8470 8888
Speak and Listen: Phone 1300 555 727 and ask for 03 8470 8888
Internet Relay: Connect to National Relay Service - IP Relay and ask for 03 8470 8888

We Speak Your Language

Call to speak to someone in your language.
Multilingual Telephone Line: (03) 8470 8470

Payments
Ph: 1300 954 297

Our Service Excellence guide is our commitment to provide you with great service.

Child Safe City - Our Commitment
Darebin City Council prides itself on being a child safe organisation with zero tolerance for child abuse. We recognise our legal and moral responsibilities to keep children and young people safe from harm; we promote their health and wellbeing, and support their best interests.

We have policies, procedures, and training in place that support our leadership team, employees and volunteers to achieve these commitments.

We create environments where all children, including children with a disability, Aboriginal children, and children from cultural and linguistically diverse backgrounds, have a voice - they are listened to, their views are respected and they contribute to how we plan for, design and implement our services and activities.

Visit one of our four Customer Service Centres across Darebin, we are happy to assist you in-person with your enquiry.

Preston Customer Service Centre
Address: 274 Gower Street, Preston
Opening Hours: 8.30am - 5.00pm Monday to Friday

Northcote Customer Service Centre
Address: 32-38 Separation Street, Northcote
Opening Hours: 8.30am - 5.00pm Monday to Friday

Reservoir Community and Learning Centre
Address: 23 Edwardes Street, Reservoir
Opening Hours: 10am - 5.00pm Monday to Friday

Closure of Northland Customer Service Centre
The Northland Centre closed permanently on 23 December 2016. Your nearest centre is now the Preston Customer Service Centre.

You can arrange payments of rates, registrations, and fines via the following payment methods. Cash, cheque, credit or debit cards are accepted.

Online:

You can make payments to us via the following methods:

  1. Online with Darebin Council at Payments Online
  2. Online with Australia Post at Post BillPay
  3. Online with BPAY at your bank.

Check which payment types are accepted via each method below.

PAYMENT TYPES ACCEPTED
Payments for
Payments Online
Accepts

Post BillPay
Accepts

BPay Accepts

Rates Yes
Yes Yes
Animal Registrations and Renewals
Yes
Yes Yes
Animal Fines Yes No No
Family Day Care Yes
Yes No
Fire Hazards Yes
Yes No
Ground Allocations Yes
Yes No
Holiday Program Yes
Yes No
Home Care and Maintenance Yes
Yes No
Meals on Wheels Yes
Yes No
Reservoir Leisure Centre Yes
Yes No
Food/Health Registrations Yes No No
Local Laws Fines
Yes No No
Local Laws Permits
Yes No No
Parking Fines
Yes No No
Parking Permits
Yes No No
Venue Hire
Yes No No

Phone:

  •  Over the phone: 1300 954 297

In-Person:

Mail:

  • Postal Address: City of Darebin, PO Box 91, PRESTON VIC 3072
  • Rate Payments Only: City of Darebin, GPO Box 60 MELBOURNE 3001

Further Information
Customer Service
Ph: 8470 8888

You can lodge a number of applications and requests online with us directly via our eServices website. eServices will also allow you to enquire about existing building and planning applications, or to request a certificate.

What does eServices allow me do?

  • Lodge a building or planning application permit.
  • Enquire about a building permit or planning application.
  • Request a Land Information Certificate or Property Information Certificate.
  • Lodge a road or crossover permit.
  • Lodge a business recycling bin application.
  • Lodge a request about parking and fines, street trees, drains, footpaths or rubbish and recycling.
  • Make an online payment for rates, parking fines and permits, and pet registrations and renewals.

Apply or Lodge Online

Further Information
Customer Service
Ph: 8470 8888


Council provides a free interpreting service for non-English speaking customers over the phone or in-person at any Customer Service Centre.

Residents can call the Multilingual Telephone Line and mention their preferred language and be connected to a Language Aide or an interpreter.

Residents who visit in-person at any Customer Service Centre will also be put in contact with a Language Aide or interpreter (usually over the phone)

Further Information:
Multilingual Telephone Line:
Ph: 8470 8470

Watch a short video (2 minute) about our Multilingual Telephone Line service.