Emergencies

Do you need to report an issue to us after hours (between 5pm-8.30am)?

After Hours: 8470 8889 

Business Hours: 8470 8888
Email: mailbox@darebin.vic.gov.au

Storms can happen anywhere at anytime of the year and are the most frequent emergencies affecting Victorians. We work to ensure public drains, roadway kerbs and channel systems are clear to provide for clear drainage following heavy rainfall.

Contact us to report if:

  • A tree or branch has fallen from a tree on the nature strip or in a park
  • A stormwater drain is blocked or broken

Customer Service
Ph: 8470 8888

Storms
Storms can be accompanied by torrential rain, strong winds, large hailstones and lightning and may result in flash flooding, unroofing of buildings, and damage to trees and powerlines all of which can pose a significant safety risk to people, animals, households and businesses. 

There is a range of StormSafe resource material available on the State Emergency Service (SES) website.

State Emergency Service (SES)
Ph: 132 500
Website: State Emergency Service (SES)

Floods
Contact the State Emergency Service (SES) for up to date information, flood information hotlines and advice about floods.

State Emergency Service (SES)
Ph: 132 500

Flood information line: 1300 842 737

Tips for keeping yourself and your pets cool and safe during a heatwave.

In Darebin, temperatures often reaches more than 30 degrees in summer, which can be dangerous for people and animals. Some basic tips to remember during a heatwave are:

  • Keep your home cool
  • Avoid strenuous activities
  • Wear sunscreen, a hat and light, loose clothing if you go outside
  • Keep your body cool and hydrated by drinking water and avoiding alcohol, caffeine and sugary drinks.

Plan Ahead

  • Check weather forecasts often at the Bureau of Meteorology website
  • Reschedule outdoor events, physical or sporting activities on days when extreme heat is forecast
  • If you are on medication, check with your doctor before going out in the summer heat
  • Stock up on food and other essentials so you don't have to leave the house during the heat

Steps for dealing with the heat

  • Drink plenty of water regularly to replenish fluids lost through perspiration.
  • Don't leave people or pets in cars
  • Keep cool by putting a damp towel around your neck and sit in front of a fan or air conditioner
  • Block sunlight from windows with heavy curtains or blinds
  • Stay indoors during the heat of the day
  • Open windows at night to let cooler air in to your house

Heat Stress

Signs of heat stress can include headache, nausea, dizziness, weakness, irritability, thirst, and heavy sweating. If you feel don't well call your doctor, Nurse-On-Call (1300 606 024) or in an emergency, ring 000 (triple zero).

Check in on others

If you have older, sick or frail neighbours, check in on them on heatwave days to make sure they're okay. Pass on the tips listed above to help them reduce their chances of suffering from a heat related illness. If they receive services from our Aged and Disability department they can also be put on our Client Heatwave Register so we can check in on them too. For more information call 8470 8828.

Pets

Don't forget to look after your pets during summer, make sure to:

  • Provide plenty of fresh, cool water every day
  • Ensure they have access to shaded, cool areas
  • Walk your dog early morning or in the evening to avoid sunburn and dehydration
  • Never leave your pet in a car or hot, enclosed space
  • If concerned, take your pet to your local vet

For further advice visit the RSPCA website.

Heatwave Planning

Our Heatwave Strategy aims to reduce the impact of heatwave on our community through education, service provision and urban design. For further information and resources, visit the Department of Health and Human Services website.

Avoid catching a severe flu strain by getting an annual flu vaccine, and if there is a serious flu outbreak in the community please follow the advice provided by the Department of Health.

Flu Vaccines
To avoid catching the major strains of flu we recommend receiving a flu vaccine every year before the flu season starts (usually March-April).

We regularly hold immunisation sessions for the community for a range of vaccines, including the flu, see our Immunisation Program for further details.

Flu Outbreaks
The Federal Governments will provide advice on how to manage a serious flu outbreak in the community.

For additional information and resources please visit the Department of Health.

The Plan aims to reduce the causes and effects of emergencies, and indicates how municipal resources will be used in response to a significant emergency in the city.

The broad objectives of this Plan are to:

  • Implement measures to prevent or reduce the causes or effects of emergencies.
  • Manage arrangements for the utilisation and implementation of municipal resources in response to emergencies.
  • Manage support that may be provided to or from adjoining municipalities.
  • Assist the affected community to recover following an emergency.
  • Complement other local, regional and state planning arrangements

    Download the Municipal Emergency Management Plan (June 2017)