Emergencies

If you need to report an issue to us after hours (between 5pm-8.30am) call our After Hours number: 8470 8889

Business Hours: 8470 8888

Email: mailbox@darebin.vic.gov.au

Storms can happen anywhere at anytime of the year and are the most frequent emergencies affecting Victorians. We work to ensure public drains, roadway kerbs and channel systems are clear to provide for clear drainage following heavy rainfall.

Contact us to report if:

  • A tree or branch has fallen from a tree on the nature strip or in a park
  • A stormwater drain is blocked or broken

Customer Service
Ph: 8470 8888

Storms & Floods
Storms can be accompanied by torrential rain, strong winds, large hailstones and lightning and may result in flash flooding, unroofing of buildings, and damage to trees and powerlines all of which can pose a significant safety risk to people, animals, households and businesses. 

For local flood guides and information on how to prepare for Floods & Storms visit the Victorian State Emergency Service (SES) website.

Overhead cables low hanging or down

If you come across an overhead cable that is low hanging or down and causing a risk it could be the responsibility of any number of suppliers such as electrical or telecommunications companies. Darebin City Council do not manage or maintain any of these cables and is unable to attend the location.

It is recommended that you contact the local Power supplier company. They will attend the location, make the areas safe, identify and notify the responsible authority for repairs.

Information & Warnings

For up to date information on Floods & Storms visit the VicEmergency website or call the Vic Emergency hotline on 1800 226 226 

Tips for keeping yourself and your pets cool and safe during a heatwave.

Climate change is making our summers hotter and longer. In Darebin, temperatures often reach more than 30 degrees in summer, which can be dangerous for people and animals. Some basic tips to remember during a heatwave are:

  • Keep your home cool
  • Avoid strenuous activities
  • Wear sunscreen, a hat and light, loose clothing if you go outside
  • Keep your body cool and hydrated by drinking water and avoiding alcohol, caffeine and sugary drinks.

Webinar recording - Keep Cool, Save Money

To learn more about how you can Keep Cool and Save Money this Summer, check out our webinar recording. Our friends at Uniting give practical advice on how to keep your house cool and save on your electricity and gas bills. You can also view the slides from the webinar here.

Watch the Keep Cool Save Money Webinar.

Energy Assist Program

You can access free independent telephone advice on how to improve the efficiency of your home and reduce your electricity bills through the Energy Assist program offered by Brotherhood of St Laurence, Uniting and Australian Energy Foundation. Call 1800 830 029 or email energy@bsl.org.au to access this free service. Anyone experiencing hardship as a result of COVID is eligible. 

Keep Cool in Darebin Map

Download the Keep Cool in Darebin Map. This is your guide to where to cool down, get a drink of water and access help on a hot day in Darebin – for free. For a hardcopy of the map please email climateemergency@darebin.vic.gov.au

 

Keep Cool Postcards

Download our handy postcard for some great tips on keeping cool in your home.

Plan Ahead

  • Check weather forecasts often at the Bureau of Meteorology website
  • Reschedule outdoor events, physical or sporting activities on days when extreme heat is forecast
  • If you are on medication, check with your doctor before going out in the summer heat
  • Stock up on food and other essentials so you don't have to leave the house during the heat

Steps for dealing with the heat

  • Drink plenty of water regularly to replenish fluids lost through perspiration.
  • Don't leave people or pets in cars
  • Keep cool by putting a damp towel around your neck and sit in front of a fan or air conditioner
  • Block sunlight from windows with heavy curtains or blinds
  • Stay indoors during the heat of the day
  • Open windows at night to let cooler air in to your house

Heat Stress

Signs of heat stress can include headache, nausea, dizziness, weakness, irritability, thirst, and heavy sweating. If you feel don't well call your doctor, Nurse-On-Call (1300 606 024) or in an emergency, ring 000 (triple zero).

Check in on others

If you have older, sick or frail neighbours, check in on them on heatwave days to make sure they're okay. Pass on the tips listed above to help them reduce their chances of suffering from a heat related illness. If they receive services from our Aged and Disability department they can also be put on our Client Heatwave Register so we can check in on them too. For more information call 8470 8828.

Pets

Don't forget to look after your pets during summer, make sure to:

  • Provide plenty of fresh, cool water every day
  • Ensure they have access to shaded, cool areas
  • Walk your dog early morning or in the evening to avoid sunburn and dehydration
  • Never leave your pet in a car or hot, enclosed space
  • If concerned, take your pet to your local vet

For further advice visit the RSPCA website.

10 simple cooling tips to keep your bills in check

To help you stay safe and save money this summer the Australian Energy Foundation have put together their top 10 tips for keeping your home cool:

  1. Set Your Temperature Wisely
    Set your thermostat to cool to 23-26 degrees in summer. In winter, only heat the house up to 18-20 degrees. Every degree lower or higher can add 10% to your running costs.
  2. Use Fans
    Sometimes, a fan is all you need for some welcome cooling air. Since fans cost only $5-$20 per season to run, using them as much as possible helps lower your energy bill.
  3. Shade Outdoor Unit
    Either have your outdoor air conditioner component installed in a shady place, or protect it from direct sunlight with an awning. This will help it run more efficiently and protect it from overheating.
  4. Maintain Regularly
    Use the maintenance schedule contained in your air conditioner’s manual. This will head off many energy-sapping or expensive-to-fix issues before they even begin.
  5. Clean the Filter
    Clogged filters make your air conditioner work much harder to produce the same effect; for optimum energy use, clean or replace them every 1-2 months.
  6. Only Heat or Cool Occupied Areas
    If no one’s in a room, there’s little reason to condition it. Room sensors, smart controls, and timers for your aircon/heating can be used or get in the habit of turning it off when you leave.
  7. Keep Doors & Windows Closed
    Tell your fellow inhabitants to keep all doors and windows closed as much as possible. Using thick curtains in sun-exposed rooms is also a great way to keep temperatures lower.
  8. Insulate Your House
    A fully insulated home compared to a non-insulated home can reduce the cost of heating and cooling a home by around 40 to 50%.
  9. Buy an Energy-Efficient Split-System Air Conditioner
    If you have a ducted air conditioner system, you’re spending $100-$300 more — per season — than you need to. Energy-efficient split-system air conditioners are not only cheaper to buy and install, but also cheaper to run.
  10. Go Solar
    This is the biggest investment, but also the biggest savings - by far. In fact, it’s not even close: solar systems save their owners 30-60% on their energy bills, and pay for themselves in 3-7 years.

Heatwave Planning

Our Extreme Heat Sub Plan aims to reduce the impact of heatwave on our community through education, service provision and urban design. For further information and resources, visit the Department of Health and Human Services website and The Better Health Channel.

Never leave children unattended in cars - see link

You don't have to live in the country to be at risk from a grassfire or bushfire. Suburban homes can come under threat, especially when they are close to our parks, reserves and creeks.

It is important to ensure that you are prepared for fires. Being fire ready is a shared responsibility between government, emergency services and the community. In case of fire or emergency, please call 000. 

Council's Fire Prevention Officers make yearly inspections across all of Darebin's Properties from November to March to ensure that they are maintained to a fire safe condition.  By visiting the CFA & FRV or Darebin's websites this will enable valuable information on keeping your property maintained.

Fire prevention resources

  • Ensure your property is fire ready - visit the Country Fire Authority (CFA) website to Plan & Prepare for Fires
  • What to do and how to prepare yourself near fast moving grassfire
  •  Fire Rescue Victoria (FRV) website for information on Home Fire Safety
  • Smoke alarms - All Victorian residential properties must have a working smoke alarm on every level. If you are installing a new smoke alarm be sure it has a 10 year long life battery.  If you have a smoke alarm with a 9-volt battery you need replace this every year (suggestion to replace the battery at the beginning of day light savings).

With extreme heat, the fire risks also increase. For up to date information on fire and heat warnings either download the VicEmergency App or visit their website

Steps for dealing with the heat
In Darebin, temperatures often reach more than 30 degrees in summer, which can be dangerous for people and animals. Some tips to Survive the Heat are:

  • Drink plenty of water regularly to replenish fluids lost through perspiration
  • Don't leave people or pets in cars
  • Keep cool by putting a damp towel around your neck and sit in front of a fan or air conditioner
  • Block sunlight from windows with heavy curtains or blinds
  • Stay indoors during the heat of the day
  • Open windows at night to let cooler air in to your house.

For more information on dealing with the heat and heatwave planning, please visit darebin.vic.gov.au/heatwaves

 

  • With extreme heat the fire risks also increase and for an up to date information on fire & heat warnings either download the VicEmergency App on your phones or visit their website.
  • With extreme heat the fire risks also increase and for an up to date information on fire & heat warnings either download the VicEmergency App on your phones or visit their website.

Avoid catching a severe flu strain by getting an annual flu vaccine, and if there is a serious flu outbreak in the community please follow the advice provided by the Department of Health.

Flu Vaccines
To avoid catching the major strains of flu we recommend receiving a flu vaccine every year before the flu season starts (usually March-April).

We regularly hold immunisation sessions for the community for a range of vaccines, including the flu, see Immunisations for further details.

Flu Outbreaks
The Federal and State Governments will provide advice on how to manage a serious flu outbreak in the community.

For additional information and resources please visit the Department of Health and the Better Health Channel.

The Plan aims to reduce the causes and effects of emergencies, and details the municipal emergency management arrangements in response to and recovery from significant emergencies in the City of Darebin.

The broad objectives of this Plan are to:

  • Implement measures to prevent or reduce the causes or effects of emergencies.
  • Manage arrangements for the utilisation and implementation of municipal resources in response to emergencies.
  • Manage support that may be provided to or from adjoining municipalities.
  • Assist the affected community to recover following an emergency.
  • Complement other local, regional and state planning arrangements

    Download the Municipal Emergency Management Plan