Older Adults

Creating an Age Friendly Darebin

The Federal Government is making major, fundamental changes to how the aged care system works across Australia. The changes intend to give people more choice and more control over their access to services. Within the next two years this will mean more aged care service providers to choose from and substantially less funding available to Council.

In response to these changes, Council is undertaking a broad review of everything it does to support older people, including its aged care services. 

Council has appointed an independent expert Panel to conduct this  review and provide a report and recommendations to Council.

Your feedback will be an important part of the review.

Visit our Age Friendly Darebin page to stay informed and to give us your feedback and ideas. If you have any concerns or questions please contact our Aged & Disability Department by telephoning 8470 8828.

Age Friendly Darebin Drop-in Session:

Whether you are an older Darebin resident, approaching retirement, or have ageing parents or loved ones – everyone is welcome!

Drop in for a light lunch or afternoon tea and ask your questions about the Age Friendly Review. You can pick up a copy of the discussion paper and find out how to have a say.

Thursday, 18th October 2018 from 1-6pm in Preston, Shire Hall

We want to assure you that while this review is taking place, right through to mid-2020, you will continue to receive the same services from Council.

The aged Care system has changed across Australia.

Council wants to make sure that older people and their families: 

  • Understand the changes
  • Know how to get support as they age
  • Know who they can talk to if they are not getting what they need.

Council has been holding free education sessions to explain how the new aged care system My Aged Care works.

Receive information about how to find the right support that helps you stay in your own home as you age. If you missed previous education sessions you can download the content here:

If you have any questions about these sessions or belong to a group that would benefit from this information call Nicola Johnson on 8470 8312.

We offer services and support to help older people be active, and to stay independent and connected with the Darebin community.

'"Aged care" is the name given to the services that support older people to stay independent and healthy as they age. This might include support with personal care, cleaning, meals, transport, and more. "Aged care" can also be residential care.

Changes to aged care and home support services 

On 1 July 2016 the Australian Government changed the way aged care works, now all people in Australia over the age of 65 who need support will go through My Aged Care.

The Home and Community Care program has been replaced by the Commonwealth Home Support Programme (CHSP) . This will not change the level of support for most older people.

The CHSP is for people over the age of 65 who need a little bit of extra help at home or in the community. It is the first level of support in the aged care system.

For more information about aged care in Australia, download our Ageing well in Darebin brochure

At Darebin, we support older people in their homes and the community through the Commonwealth Home Support Programme (CHSP). We also support people under the age of 65 who are not eligible for the National Disability Insurance Scheme (NDIS).

We offer:

  • A care plan that we will make with you to meet your needs.
  • High quality services delivered by friendly staff.

Personal Care
Help with a range of tasks as part of your daily routine.

Domestic Assistance
Help with tasks around your home and in your community.

Home Delivered Meals
Healthy and culturally appropriate meals brought to you at home.

Home Maintenance
Help with minor household repairs, safety and security maintenance.

Community Transport 
Help with transport for shopping, and getting to social groups or other activities in Darebin. This is a pre-booked door to door service. 

Flexible Respite
Respite to give carers a break from their caring role. This can be in the home or in the community.

Older people from Aboriginal, Torres Strait Islander and other cultural backgrounds 
Our service welcomes people from all cultural backgrounds, including Aboriginal and Torres Strait Islanders. We can arrange an interpreter or other cultural supports.

Our fees are updated every year. We will talk to you about this when we first come out to meet you in your home. To see our 2018 - 2019 service fees and charges. For information on how service costs are calculated. If you would like to see the full Policy, please call us on 8470 8828.

Get in touch with us

To learn more about our services or to talk to us about your needs, call 8470 8828.
You can call us yourself, or if you give consent a family member, friend, doctor, or health service can call us for you.

Your feedback
We welcome your feedback - good and bad. If you would like to give us feedback or make a complaint, download our Feedback and complaints form.

Click here to learn more about our services. 

Click here to download the Direct Debit Form.

More information

Have a look at our Frequently Asked Questions


We support people living with memory loss and their carers at Yanada House in Northcote. We run activities that help to keep people's minds and bodies active, and also help to build friendships. These activities aim to meet a range of needs, interests and cultural backgrounds.

Information in Greek

Information in Italian

Our dementia services run from Tuesday to Friday at Yanada House.

Services include: 
  • Morning tea, lunch and afternoon tea 
  • Safe and secure, door to door transport 
  • English, Italian and Greek programs, as well as a mixed cultural group
  • A range of activities and community outings
  • A care plan that is made for each person to meet their needs and interests
  • Services run by experienced staff

Our services are for people with memory loss. However, priority will be given to people living with dementia.

We care about carers too
We run a carer support group for anyone in a caring role. This is a safe place for carers to talk with and support other carers. We also have guest speakers come to talk about things that are important to carers.

For more information about services at Yanada House, including service fees, call us on 9481 9570.

Yanada House
92 Dennis Street, Northcote 

Darebin has many groups, clubs, services and activities. We can help connect you with the ones that meet your needs, interests and culture.

Some of these include:
  • Gentle activity groups
  • Art and craft activities
  • Social groups and outings
  • Meals
  • Dancing
  • Games including bowls, bocce, trugo, cards and billiards
  • Community bus

To help older people stay active in a way that interests them, Council has put together the Older and Active in Darebin 2017 – 2019. In this directory, you will find over 200 services, groups and programs that welcome older people. 

In the bimonthly Older and Active Newsletter you can find out about upcoming events that are suitable for older people. 

You can pick up a hard copy of the newsletter and the directory at a Darebin Customer Service Centre. For a word version or alternative format call Customer Service on 8470 8888.

To learn more about the directory, or to talk to us about ways that older people can get out and about in Darebin, call us on 8470 8312, or 8470 8063.

Darebin Bus
The Darebin Bus is a nine seat mini bus that local incorporated not-for-profit community groups can hire. To find out about hiring the bus, call us on 8470 8634.

Darebin Seniors Month
Our Springtime Community Events brochures are a handy guide to some of the many community events and activities planned for spring, some which are in celebration of Seniors Month and Community Safety Month each October.

There’s something for everyone. Activities range from fitness activities, yoga classes and community lunches to music performances, gardening activities and craft lessons. 
You can download the Springtime Community Events guide or pick up your copy at Council’s Customer Service Centres and Darebin Libraries from 18 September 2018. Please phone 8470 8828 for more information or if you would like the Springtime brochure to be sent to you.

At Darebin, we care about carers too. There are a number of support options, some through Council, and some through other organisations. Carers can be any age, and although usually family members, they can also be friends, or neighbours who care for people requiring ongoing support.

Information in Greek

Information in Italian

Some carers live with the person they support. Other carers might drop by a few times a week to help out. Either way, we know that sometimes carers need some help, or a break from their caring role. 

Support For Carers Program
This program is funded by the Victorian Department Of Health and Human Services. At Darebin this program is focussed on support for those who care for older people, and especially (but not only) those who have memory loss or confusion. Staff can provide information, practical and general support and assistance. This can include anything from attending a carer support group, to targeted advice and assistance for carers to understand and navigate the service system. It can also help with the challenges of looking after someone who is frail or confused. There is support for you if you need short term respite or access to carer-related material aid.

Carer Support Group

This is a support group that focuses on social connection. A chance to have a chat with other carers, relevant information and occasional outings are all part of these monthly group meetings.
Yanada House runs a carer support group for anyone in a caring role. This is a safe place for carers to talk with and support other carers. We also have guest speakers come to talk about things that are important to carers. For more information about services at Yanada House, including service fees, call us on 9481 9570.

Respite options
Under the Commonwealth My Aged Care system, Darebin Council provides:

Social Support Groups
These programs operate from our Northcote facility, Yanada House and offer activity programs for people needing care so that their carers can have a break. See brochure.

Flexible Respite

In-home respite: provides support for carers of clients needing assisted support in the home (e.g. older people with dementia)
Community access individual: Individual specified activities outside the home providing opportunities to socialise, recreate, participate in community life, whilst also providing respite for the carer. 

Further information: Please call Darebin City Council’s  Aged and Disability Department on 8470 8828, if you would like to learn more about these.


Victorian Government Carer Card

The Victorian Government has worked with businesses, the local government and community organisations to provide carers with the Victorian Government Carer Card.  You, or someone you know, may be eligible.
Benefits of the card include free public transport on Sundays along with two return off-peak rail vouchers for travel anywhere within Victoria. Carers will also be able to enjoy discounted entries to Government venues such as zoos, museums and various tourist attractions.
For further information or to apply visit the Victorian Government Carer Card Program website or call the Carer Card Information Line on 1800 901 958.

Counselling and Support through My Aged Care
Counselling and support services may help you to understand and manage situations, behaviours and relationships that can be a part of being a carer. This help could, in turn, reduce the stress you may be feeling in your caring role, and perhaps help you to continue in this role for longer. 
Further information: visit the My Aged Care website or call 1800 200 422

What if I feel like I’m not coping?
If you need to talk to someone immediately, contact Lifeline (24 hours a day) on 13 11 14.

Are you eligible for the Commonwealth Home Support Program? If so, you can receive assistance from us to have your windows and gutters cleaned.

What is the Windows and Gutter Program?
The program is a way for Council to help people living in Darebin pay the cost of window cleaning and gutter clearing. 

How does it work?

At Council, we do not do this work ourselves. You will need to:
1. Choose a business that you would like to do the work for you. 
This can only be: gutter clearing and/or window cleaning.
2. Pay the business the full amount for the work. 
3. Keep a tax invoice/receipt to show that you paid the full amount. 
4. Fill out the form below and send it to: Darebin Council, Aged and Disability Department. 
We will pay you back half of the cost of the work, up to a total of $120.00, once per year. 

Who is it for?

This program is for residents of Darebin who:
- Are aged over 65 years (or over 50 years for Aboriginal and Torres Strait Islander people).
- Get support from, or are eligible for the Commonwealth Home Support Program.
- Do not get other Government funded supports for living at home. 

How can I get a claim-form?
You can download your claim-form or request your printed version on 8470 8828.

What work will it cover?
Council will only pay part of the cost for:
- Gutter clearing, and/or 
- Window cleaning

How often can you get a claim-form?
A household can only make one claim per year, and cannot split the $120.00 value over more than one claim. This means you will need to choose either gutter clearing or window cleaning, or both at the same time (up to $120.00). 

Can your claim be turned down?
Council can turn down your claim if:
- You have made a claim in the past twelve months, or
- Your tax invoice/receipt or your form are incomplete, incorrect or not eligible.   
If this happens we will call you to try and sort it out. If we cannot sort it out and your claim is turned down, we will send you a letter to let you know why.

Who can you get to do this work?
It is your choice. We cannot recommend or endorse any businesses. Whichever business you choose, you will need to make sure that they can give you a Tax Invoice/Receipt. 
The Tax Invoice/Receipt must clearly show:
- Name of business
- Australian Business Number (ABN)
- Business contact details and address
- Itemised work completed
- Address where the work was done, and resident name
- Date the work was done
- Acknowledgement that the cost of the work has been paid in full

What if you are not happy with the work?
You are responsible for choosing the business you would like to do the work for you. 
Council is not responsible for this, and we are not able to get involved in:
- Who you choose,
- How and when the work is done,
- Whether the work meets your needs.

What happens after you send us your form? 
If everything is ok with your form, we will pay you back half of the cost of the work, up to a total of $120.00, once per year. 
We will do this via the option you choose on your form (cheque or credit against an existing debt). This will take up to one month. 

What to do if you have questions?
Call the Darebin Council Aged and Disability Department on 8470 8828. We will do our best to answer your question. 


Video: We provide a range of support services for the elderly.