People with Disability

National Disability Insurance Scheme (NDIS)

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The City of Darebin was one of the first Local Government Areas as part of the National Disability Insurance Scheme (NDIS) national roll-out beginning on 1 July, 2016.

The National Disability Insurance Scheme (NDIS) is funded by the Commonwealth Government.
The National Disability Insurance Agency (NDIA) is the Commonwealth Government Agency that oversees the NDIS.

To learn more about the NDIS in Darebin click here

Brotherhood of St Laurence (BSL) and the NDIS roll-out in North East Melbourne Area 
BSL is partnering with the NDIA to help roll out the NDIS in North East Melbourne Area (NEMA), including Darebin, Nillumbik, Yarra, Whittlesea and Banyule. BSL will help community members with all stages of their plans.

How to contact the BSL NDIS Team:
Phone: 1300 BSLNDIS (1300 275 634)
Or drop into one of their offices during business hours:
- Banyule and Nillumbik - 65 Main Street, Greensborough
- Darebin -  293 High Street, Preston
- Whittlesea - 1/1 Latitude Drive, Thomastown
- Yarra - 95 Brunswick Street, Fitzroy

NDIS information sessions, forums and events:
if you are aware of an NDIS event please contact us to have the details listed below:

NDIS Webinars
The NDIS regularly run online webinars where people can watch a panel discussion online and contribute questions via email, text message and social media.
To find out when the next webinar is on and how to participate in a live webinar click here.
To access old webinars click here.  

NDIS pre-planning sessions and supports: 
The National Disability Insurance Agency (NDIA) has funded a group of Disability Services Organisations (DSO) to support people with disabilities and their carers to prepare for transition to the NDIS by building up skills and feeling more confident. The following DSOs are offering workshops and peer support sessions: 

More information about the NDIS
Resources in other languages, Plain and easy English
Support communicating with the NDIA (video)
NDIS Easy English fact sheets for participants
My NDIS Pathway - A Guide to being an NDIS Participant available in Arabic, Hindi, Vietnamese, traditional Chinese, Filipino, Greek, Italian, Macedonian, simple Chinese and Samoan
What are reasonable and necessary supports? (easy English)
What if I'm not happy with the NDIS (plain English)

General NDIS information
Auslan: NDIS explained (video)
NDIS Victoria
Disability Loop
Every Australian Counts
Interface with mainstream services fact sheets 
Changes to the Home and Community Care (HACC) Program
Latest NDIS news and research, collated by the Brotherhood of St Laurence

Resources for participants (people with a disability) - What is the NDIS?
My NDIS Pathway - A Guide to being an NDIS Participant
NDIS Tip Sheet for Deaf community
What are Reasonable and Necessary Supports? (video)
The NDIS for Women with Disabilities

Writing Your Plan

Developing your NDIS Plan (video)
Developing Your Plan
Developing your participant statement - adult
Developing you child's participant statement
Understanding your plan and supports
'Picture My Future' planning toolkit 
'It's My Choice' Toolkit

Choosing a service provider
Finding and Engaging Providers
'Choosing a Service Provider'
Care Navigator

Unhappy about an NDIS related decision?
NDIS review and appeals flow chart
NDIS: Who to make a complaint to
Review of NDIS decisions

Resources for parents/families of young children (0 - 12 years old)
Early Childhood Early Intervention (video)
How the NDIS can help your child guide
NDIS4Kids online resource for families of children with a disability aged 0-6 years of age
Early Childhood Intervention Services transition to NDIS
Raising Children Network NDIS resources for parents of children aged 0 - 6 years
Choosing an NDIS Service Provider for a child aged 0 - 6 years old 

Resources for carers - carers cannot join the NDIS, however there are rules which outline how carers should be involved in the assessment and planning of the person they care for. There are also supports available through the NDIS which can help carers in their caring role, either directly or indirectly.
Carer Gateway
Carers and Families in the NDIS
Peer Conversation Partners
NDIS Guide and Checklist for Mental Health Carers

Resources for service providers
NDS NEMA Readiness Google + Group - An online community for NEMA disability service providers for service providers to post questions, access presentations from past sessions and identify new opportunities.
NDS NDIS Helpdesk - An online state-wide Q&A forum with the single focus of helping providers successfully transition to the NDIS
NDIS service provider readiness toolkit
Working with the NDIS - Information for service providers
Disability Services Consulting
National Disability Services (NDS)

Got more questions? 
See the answers to some Frequently Asked Questions here.
Please note this information has been pulled from other sources and Council cannot guarantee details will stay the same.

Disability Access and Inclusion Plan

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Darebin Council has prepared the Darebin Access and Inclusion Plan 2015-2019 to reduce the barriers experienced by people with a disability, and to help make Darebin a more accessible, liveable and inclusive city.

Darebin Access and Inclusion Plan 2015-2019 – Towards an Inclusive City

The goals of the Plan are:

  • Goal 1 – Liveable housing and safe public places
  • Goal 2 – Accessible transport and freedom of movement
  • Goal 3 – The right to education, employment and pathways to well being
  • Goal 4 – An amplified voice in public affairs and decision-making
  • Goal 5 – The right to a creative and dynamic city with quality services
  • Goal 6 – Freedom from discrimination into the future

Darebin Access and Inclusion Plan 2015 - 2019 MASTER DOCUMENT
Darebin Access and Inclusion Plan 2015 - 2019 ACTION PLAN
Darebin Access and Inclusion Plan 2015 - 2019 MASTER DOCUMENT Large Print
Darebin Access and Inclusion Plan 2015 - 2019 ACTION PLAN Large Print

Further Information:
Disability Access Planner 
Ph: 8470 8348

Community Participation

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We are committed to ensuring Darebin is an accessible place to live for people with a disability.

Darebin Disability Advisory Committee

The Darebin Access and Inclusion Plan is monitored by the Darebin Disability Advisory Committee (DDAC). The Committee advises Council on issues relating to access and inclusion for people with a disability. The Committee is chaired by a Councillor and made up of community representatives with a disability, carers, local service providers and relevant Council staff.

Support to participate
Any disability-related support required to participate will be covered by Council. This includes costs for travel, attendant care, respite care, language interpreters, Auslan interpreting and other reasonable costs.

Further Information:
Ph: 8470 8368

MetroAccess Initiative

MetroAccess is a partnership between the Department of Human Services and metropolitan Local Governments. This project aims to build local communities across metropolitan Victoria that are more welcoming and inclusive of people with a disability.

Objectives of MetroAccess:

  • To mobilise and support people with a disability to optimise participation in the life of their local community.
  • To build and strengthen the community's capacity to provide support to people with disabilities and their families.
  • To facilitate integrated local community planning and coordination which engages and involves people with a disability and their families, disability service providers and community organisations.
  • To work with existing disability support providers to enhance their capacity to provide relevant and appropriate supports in the community.
  • To improve access to information about relevant services and community activities available to people with disabilities in their communities

Further Information:
MetroAccess Officer
Ph: 8470 8368

Recreation and Leisure

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We support sport and recreation activities inclusive for all, if you have a disability and need help finding local activities you can get in touch with us for advice.

Access for All Abilities

RecLink Australia is funded by the Access for All Abilities program to act as the first point of call for people with disabilities looking for sporting opportunities, through the provision of Access for All Abilities Play.

AAA Play is a free information and referral service. Visit the AAA Play website or call today to discover the range of sports and active recreation activities close to your home for people of all abilities.

AAA Play
Ph: 1800 222 842

Further Information:
Darebin Leisure Services
Ph: 8470 8305

Community Recreation Facilitator
Are you a person with a disability living in the City of Darebin who wants to get out and about, but need some information and support to get started?  Would you like to become involved in a sport and recreation activity but don't know where to begin?  Do you want to know which sports offer specialised programs for people with a disability?

We offer the services of a Community Recreation Facilitator (CRF), an information and referral service for people with a disability who want to become involved in community sport and recreation. The CRF is funded by the Department of Human Services and administered by the City of Darebin. The CRF can assist you if you live in the City of Darebin and surrounds, have a disability, are aged 18-65 and live at home with the support of family. The CRF also welcomes enquiries from clubs and services who wish to be more inclusive of people with a disability.

To find out about your rights and responsibilities and the complaints process for the CRF service see: CRF Rights & Responsibilities and Complaints process
To find about sport and recreation opportunities for people with a disability in the City of Darebin see: Sport and recreation for people with a disability

The CRF has developed a guide for sports club on how they can be inclusive of people with a disability. The guide provides advice, ideas, local contacts and practical ways that a club can increase participation of community members with a disability in their club activities. Please download the guide Access for All - Promoting Disability Inclusion in Sport or for a hard copy contact the CRF on the details listed below. 

Further Information:
Ph: 8470 8305 (Tuesday & Thursday)

Access and Mobility Maps

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Want to find accessible toilets, accessible car parking, public transport stops and routes and pedestrian crossing points with ease? We have created access and mobility maps designed to help people with a disability or mobility difficulties to get around our 5 main shopping strips.

Access and Mobility Maps:

Printed copies of the maps are available from our Customer Service Centres or contact our MetroAccess Officer.

Further Information
MetroAccess Officer
Ph: 8470 8368


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You can contact us a number of ways (TTY, Speak and Listen, Internet Relay), ask us if you require accessible formats of documents, Auslan sign language interpreters can be organised to enable you to communicate with us.
Deaf, Speech or Hearing Impaired Support

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.

  • TTY (Hearing Impaired): Phone 133 677 and ask for 03 8470 8888
  • Speak and Listen: Phone 1300 555 727 and ask for 03 8470 8888
  • Internet Relay: Connect to National Relay Service - IP Relay and ask for 03 8470 8888

Accessible Documents
All Council documents and publications are available in alternative formats upon request. Formats available include large print, electronic (CD or email), audio and hard copy.

To request a publication/document in an alternative format contact:

Customer Service
Ph: 8470 8888

Audio Loop
Council Chambers located on High Street, Preston features an audio loop that allows people with hearing aids to hear better.

Auslan Sign Language Interpreters
Sign Language interpreters are available for deaf residents to allow them to participate in Council meetings, forums, community consultation and general Council events.

To organise an Auslan Interpreter contact:
Customer Service
Ph: 8470 8888

The Darebin City Council Website has been designed to ensure content is available to all users including those with visual, motor or cognitive disabilities. We are continually assessing the accessibility standards and making changes as required to ensure the website maintains a minimum level AA compliance.

Visit the World Wide Web Consortium (W3C) website for more information on accessible websites.....