People with Disability

National Disability Insurance Scheme (NDIS)

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The City of Darebin was one of the first Local Government Areas as part of the National Disability Insurance Scheme (NDIS) national roll-out beginning on 1 July, 2016.

The National Disability Insurance Scheme (NDIS) is funded by the Commonwealth Government.
The National Disability Insurance Agency (NDIA) is the Commonwealth Government Agency that oversees the NDIS.

To learn more about disability in Darebin, download our 'Disability in Darebin information guide' here

Brotherhood of St Laurence (BSL) and the NDIS roll-out in North East Melbourne Area 
BSL is partnering with the NDIA to help roll out the NDIS in North East Melbourne Area (NEMA), including Darebin, Nillumbik, Yarra, Whittlesea and Banyule. BSL will help community members with all stages of their plans.
If you would like to talk to an Aboriginal or Torres Strait Islander staff member you can ask to speak to a member of the BSL NDIS Aboriginal Participation Team. 

How to contact the BSL NDIS Team:
Phone: 1300 BSLNDIS (1300 275 634)
Or drop into one of their offices during business hours:
- Banyule and Nillumbik - 65 Main Street, Greensborough
- Darebin -  293 High Street, Preston
- Whittlesea - 1/1 Latitude Drive, Thomastown  
- Yarra - 95 Brunswick Street, Fitzroy

NDIS information sessions, forums and events: if you are aware of an NDIS event please contact us to have the details listed below: 

NDIS 101 Information Session: Assistance Technology
This information session will cover all assistive technology components in relation to the planning process and the role of BSL in NEMA. Everyone is welcome to attend.
When: Wednesday July 5, 10am – 12pm
Where: Darebin Arts and Entertainment Centre, Cnr Bell St & St Georges Rd, Preston
RSVP: RSVP online or email including names of those attending, contact phone number and any support requirements.

NDS NEMA Implementation service provider meetings
NDS invites disability service providers who are/will be supporting NDIS participants in North Eastern Melbourne Area to attend the first NEMA Quarterly Meeting for 2017. This meeting has been designed to provide organisations with the most current news and developments concerning the NDIS transition in NEMA. 
When: Thursday 31 August, 10am - 12.30pm
Where: Watsonia RSL, 6 Morwell Avenue Watsonia
Register: online

NDIS Webinars
The NDIS regularly run online webinars where people can watch a panel discussion online and contribute questions via email, text message and social media.
To find out when the next webinar is on and how to participate in a live webinar click here or to access old webinars click here.

NDIS pre-planning supports

The following Disability Services Organisations (DSO) can provide support to people with disabilities and their carers to prepare for transition to the NDIS by building up skills and feeling more confident:

NDIS Reviews and Appeal Support
A number of Victorian providers offer advocacy and support assistance to NDIS participants who are seeking review of NDIA decisions through the Administrative Appeals Tribunal (AAT). The services of a support person are provided by the National Disability Advocacy Program (NDAP), funded through the Commonwealth Department of Social Services. Access to a skilled support worker to act as an advocate is available, as well as, in the case of complex and novel legal issues, access to legal assistance.
All services provided under NDIS Appeals are free of charge. An NDIS Appeals pamphlet (also available in easy English) has been developed that briefly explains the process. There is also an NDIS Appeals Fact Sheet available with more information.

Victorian NDIS Appeals Providers are:
Action on Disability within Ethnic Communities (ADEC)
Action for More Independence & Dignity in Accommodation Inc.
AED Legal
Disability Justice Advocacy
Grampians Disability Advocacy
Leadership Plus
Rights Information and Advocacy Centre
Victorian Mental Illness Awareness Council Inc.
Villamanta Disability Rights Legal Service Inc.
Further information: on NDIS Appeals can be found on the Department of Social Services website

More information about the NDIS
Resources in other languages, Plain and easy English
Support communicating with the NDIA (video)
NDIS Easy English fact sheets for participants
NDIS information in languages other than English - Arabic, Hindi, Vietnamese, simple and traditional Chinese, Filipino, French, Greek, Italian, Macedonian and Samoan
What are reasonable and necessary supports? (easy English)
What if I'm not happy with the NDIS (plain English)

General NDIS information
Auslan: NDIS explained (video)
NDIS Victoria
Disability Loop
Every Australian Counts
Interface with mainstream services fact sheets 
Changes to the Home and Community Care (HACC) Program

Resources for participants (people with a disability) - What is the NDIS?
Accessing the NDIS (video)
My NDIS Pathway - A Guide to being an NDIS Participant
NDIS Tip Sheet for Deaf community
What are Reasonable and Necessary Supports? (video)
The NDIS for Women with Disabilities

Writing Your Plan

Developing your NDIS Plan (video)
Developing Your Plan
Getting Ready for your Planning Conversation
Developing you child's participant statement
Understanding your plan and supports
'Picture My Future' planning toolkit 

Starting Your First Plan
Understanding Your NDIS Plan
Starting Your Plan (video)
Starting Your Plan
Starting Your Plan with a Support Coordinator
Starting Your Plan with a Local Area Coordinator (LAC)
Starting Your Plan as an NDIS Self Managed participant

Choice and Control over your NDIS Plan
Choice and Control - Fact sheet on managing your funding
Consumers with disability - The Australian Competition and Consumer Commission (ACCC) have developed resources to assist consumers with disability to navigate the market and know their rights. 
'It's My Choice' Toolkit
Finding and Engaging Providers
'Choosing a Service Provider'
Clickability - An Australian Disability Service Directory featuring ratings and reviews from the people who actually use the services. 
Care Navigator - A directory for people to search, review and find NDIS providers.
SEEVA - Lets you search and buy your NDIS services in one place.

Unhappy about an NDIS related decision?
NDIS review and appeals flow chart
NDIS: Who to make a complaint to
Review of NDIS decisions

Resources for parents/families of young children (0 - 12 years old)
Accessing Supports for my Child
Early Childhood Early Intervention (video)
How the NDIS can help your child guide
NDIS4Kids online resource for families of children with a disability aged 0-6 years of age
Early Childhood Intervention Services transition to NDIS
Raising Children Network NDIS resources for parents of children aged 0 - 6 years
Choosing an NDIS Service Provider for a child aged 0 - 6 years old 

Resources for carers - carers cannot join the NDIS, however there are rules which outline how carers should be involved in the assessment and planning of the person they care for. There are also supports available through the NDIS which can help carers in their caring role, either directly or indirectly.
Carer Gateway
Carers and Families in the NDIS
Peer Conversation Partners
NDIS Guide and Checklist for Mental Health Carers

Resources for service providers
National Disability Services (NDS)
NDS NDIS Helpdesk - An online state-wide Q&A forum with the single focus of helping providers successfully transition to the NDIS
NDIS service provider readiness toolkit
Working with the NDIS - Information for service providers
Disability Services Consulting

Got more questions? 
See the answers to some Frequently Asked Questions here.
Please note this information has been pulled from other sources and Council cannot guarantee details will stay the same.

Disability Access and Inclusion Plan

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Darebin Council has prepared the Darebin Access and Inclusion Plan 2015-2019 to reduce the barriers experienced by people with a disability, and to help make Darebin a more accessible, liveable and inclusive city.

Darebin Access and Inclusion Plan 2015-2019 – Towards an Inclusive City

The goals of the Plan are:

  • Goal 1 – Liveable housing and safe public places
  • Goal 2 – Accessible transport and freedom of movement
  • Goal 3 – The right to education, employment and pathways to well being
  • Goal 4 – An amplified voice in public affairs and decision-making
  • Goal 5 – The right to a creative and dynamic city with quality services
  • Goal 6 – Freedom from discrimination into the future

Darebin Access and Inclusion Plan 2015 - 2019 MASTER DOCUMENT
Darebin Access and Inclusion Plan 2015 - 2019 ACTION PLAN
Darebin Access and Inclusion Plan 2015 - 2019 MASTER DOCUMENT Large Print
Darebin Access and Inclusion Plan 2015 - 2019 ACTION PLAN Large Print

Further Information:
Disability Access Planner 
Ph: 8470 8

Victoria also has its own state disability plan 2017 - 2020. The Victorian Government  are committed to a range of actions for achieving greater inclusion, in partnership with the community. The plan tackles the negative attitudes and barriers that more than one million Victorians with a disability deal with on a daily basis. It is available in a number of accessible formats:
Victoria’s state disability plan 2017–2020 PDF
Summary of Victoria’s state disability plan 2017–2020 PDF
Audio summary of Absolutely everyone
Easy English of Absolutely everyone
Auslan translation of Absolutely everyone
- Braille copies are available upon request 

Community Participation

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We are committed to ensuring Darebin is an accessible place to live for people with a disability.

Darebin Disability Advisory Committee

The Darebin Access and Inclusion Plan is monitored by the Darebin Disability Advisory Committee (DDAC). The Committee advises Council on issues relating to access and inclusion for people with a disability. The Committee is chaired by a Councillor and made up of community representatives with a disability, carers, local service providers and relevant Council staff.

Support to participate
Any disability-related support required to participate will be covered by Council. This includes costs for travel, attendant care, respite care, language interpreters, Auslan interpreting and other reasonable costs.

Further Information:
Ph: 8470 8368

MetroAccess Initiative

MetroAccess is a partnership between the Department of Human Services and metropolitan Local Governments. This project aims to build local communities across metropolitan Victoria that are more welcoming and inclusive of people with a disability.

Objectives of MetroAccess:

  • To mobilise and support people with a disability to optimise participation in the life of their local community.
  • To build and strengthen the community's capacity to provide support to people with disabilities and their families.
  • To facilitate integrated local community planning and coordination which engages and involves people with a disability and their families, disability service providers and community organisations.
  • To work with existing disability support providers to enhance their capacity to provide relevant and appropriate supports in the community.
  • To improve access to information about relevant services and community activities available to people with disabilities in their communities

Further Information:
MetroAccess Officer
Ph: 8470 8368

Recreation and Leisure

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We support sport and recreation activities that are inclusive for all, if you have a disability and need help finding local activities you can get in touch with us for advice.

Community Recreation Facilitator
We offer an information and referral service to assist people with a disability living in Darebin to get involved in community sport and recreation activities. We can assist carers and people with a disability to link with clubs and opportunities in the area. Contact us to learn more. 

Community groups and sports clubs in Darebin can also contact us for advice and assistance in making clubs more accessible and inclusive for people with disabilities. Our Access for All Guide provides advice, ideas, contacts and practical ways that your club can become more inclusive of people with a disability.

This program is funded by the Department of Health and Human Services. You are welcome to give feedback on this program at any time by contacting us. 

Contact the Community Recreation Facilitator:
Phone: 8470 8305 (Tuesday & Thursday)
NRS: TTY dial 133 677 or Speak & Listen 1300 555 727 or use the National Relay Service then enter 8470 8305.

Access for All Abilities
RecLink Australia is funded by the Access for All Abilities program to act as the first point of call for people with disabilities looking for sporting opportunities, through the provision of Access for All Abilities Play.

AAA Play is a free information and referral service. Visit the AAA Play website or call today to discover the range of sports and active recreation activities close to your home for people of all abilities.

AAA Play
Ph: 1800 222 842

Access and Mobility Maps

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Want to find accessible toilets, accessible car parking, public transport stops and routes and pedestrian crossing points with ease? We have created access and mobility maps designed to help people with a disability or mobility difficulties to get around our 5 main shopping strips.

Access and Mobility Maps:

Printed copies of the maps are available from our Customer Service Centres or contact our MetroAccess Officer.

Further Information
MetroAccess Officer
Ph: 8470 8368


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You can contact us a number of ways (TTY, Speak and Listen, Internet Relay), ask us if you require accessible formats of documents, Auslan sign language interpreters can be organised to enable you to communicate with us.
Deaf, Speech or Hearing Impaired Support

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.

  • TTY (Hearing Impaired): Phone 133 677 and ask for 03 8470 8888
  • Speak and Listen: Phone 1300 555 727 and ask for 03 8470 8888
  • Internet Relay: Connect to National Relay Service - IP Relay and ask for 03 8470 8888

Accessible Documents
All Council documents and publications are available in alternative formats upon request. Formats available include large print, electronic (CD or email), audio and hard copy.

To request a publication/document in an alternative format contact:

Customer Service
Ph: 8470 8888

Audio Loop
Council Chambers located on High Street, Preston features an audio loop that allows people with hearing aids to hear better.

Auslan Sign Language Interpreters
Sign Language interpreters are available for deaf residents to allow them to participate in Council meetings, forums, community consultation and general Council events.

To organise an Auslan Interpreter contact:
Customer Service
Ph: 8470 8888

The Darebin City Council Website has been designed to ensure content is available to all users including those with visual, motor or cognitive disabilities. We are continually assessing the accessibility standards and making changes as required to ensure the website maintains a minimum level AA compliance.

Visit the World Wide Web Consortium (W3C) website for more information on accessible websites.....