Coronavirus COVID-19

The COVID-19 pandemic is creating unprecedented challenges for our community. Darebin Council has announced an $11.3 million Community and Local Business Resilience and Recovery Package to assist. This page includes information on support you can access, as well as updates on our services. For the latest health information, visit the DHHS website.

In this section you will find information about accessing emergency food relief and support services support for family violence, elder abuse and homelessness.

Food vouchers, meals and food parcels
If you need assistance to access food relief and essential items, we have put together a guide to help you find a local service that can assist you to access grocery vouchers, food parcels and pre-made meals. You can also call us on 8470 8888 and ask for the Community Navigation Service.

Council is working with local services to increase access of food relief to households. We are currently providing about 500 households with weekly food relief through our partnership with local agencies. Additionally, we have deployed 6 staff across the emergency relief network to provide additional assistance and funding for logistics.

Darebin's Emergency Relief Agencies:
To request emergency relief assistance, call Darebin Information Volunteer Resource Service (DIVRS) on 9480 8200, Monday – Thursday between 9.30am -12.30pm. You may need to leave a message with your name and contact details and you will receive a call back the same day.

Otherwise, contact the following local agencies: 

- Encompass Care, Bundoora: 0422 461 847

- Northern Community CareWorks, Preston: 9484 4788

- Reservoir Neighbourhood House (Reservoir residents): 9462 4611

- Salvation Army – Emergency Relief, Preston: 9471 9111

- St Vincent de Paul - Call Centre: 1800 305 330

Victorian Government emergency relief
If you are self-isolating, you may be eligible for an emergency relief package. Call the dedicated coronavirus hotline on 1800 675 398. Each eligible household will receive a two-week supply of essential goods. The packages will be delivered door-to-door, with other distribution points to be established as required. The hotline can also refer people to other support services if needed.

Support for those experiencing family violence, elder abuse and homelessness
We are providing assistance to assist with these critical issues. Visit our pages for more information on:
- Support for those at risk of/or experiencing family violence
- Support for those at risk or experiencing homelessness

Financial Hardship Policy
Please contact our Revenue team by emailing mypaymentplan@darebin.vic.gov.au or calling on 8470 8880. In May we will be sending out rate renewal notices. For property owners facing difficulties, we've created a Financial Hardship Policy to provide relief. You can either:
- Set up a payment plan to help manage the payments
- Defer your rate payments with 0% interest

What is Darebin Council doing

Stay up-to-date with updates to Council services here. For the latest information on health advice and restrictions in Victoria, please go to the DHHS website.

Operating as usual:

  • Waste collection: Bins will be collected as normal.
  • Hard waste collection: See the Hard Waste page for more information.
  • Immunisation sessions will continue as normal at Preston City Hall.
  • Rewilding projects
  • Graffiti removal
  • Golf courses: Including Bundoora Golf Course and Northcote Golf Course (Maximum 2 per group) Tennis: will be operating at the club discretion

Adjusted delivery services:

  • Reservoir Leisure Centre: Online (virtual) classes will resume soon – more details soon
  • Maternal and Child Health Services:
  • All newborns and babies up to the age of eight weeks will be provided with a centre visit for the initial health assessment, including weighing
  • All families assessed as vulnerable will be provided with centre visit for a health assessment and weighing
  • Centre visits will be limited to 15 minutes with a comprehensive consultation to follow over the phone
  • Home visits will not occur
  • KAS appointments to babies over 8 weeks will be conducted via telehealth and phone, unless assessed as vulnerable and in this case an office appointment will be provided
  • New parent groups will be conducted via telehealth. If you have questions, please email mchappointments@darebin.vic.gov.au

Services now closed (finishing at close of business Wednesday 8 July, 2020)

  • Libraries:
  • Click and collect
  • Extra pick up slots will be accommodated where safe to do so – more details soon
  • Home delivery service
  • Recreation and Leisure
  • Reservoir Leisure Centre: All indoor activities and outdoor classes
  • All team sports
  • All indoor sport ceased (includes DISC and DCSS) exceptions are golf and tennis.  
  • Tennis will be at the club discretion but can operate- status quo
  • Council Customer Service Centre counters (Including Northcote, Preston and Reservoir): Customer service centres are closed to walk-ins; however the call centre remains open from 8.30am - 5pm each day, and you can contact us on 8470 888 or send us a message via our contact form.
  • Playgrounds and play equipment
  • Outdoor fitness equipment
  • Skate parks
  • The Hub (Northland)
  • Arts centres, including Bundoora Homestead, Northcote Town Hall Arts Centre and Darebin Arts Centre
  • Bundoora Park Farm and Café
  • Toy libraries
  • Community Halls: Including Ruthven Pavilion, Clyde Street, Fairfield and Donald Street Community Halls
  • Decibels Youth Music Centre
  • Darebin Intercultural Centre
  • Darebin North East Community Hub
  • East Preston Community Centre
  • Reservoir Community and Learning Centre
  • Keon Park Children’s Hub
  • Preston Shire Hall
  • Preston City Hall
  • Community rooms
  • Senior Citizens Centres
  • Social Support Groups
  • Proof of life for overseas pensions. Please contact one of these pharmacies during the week, between 4-6pm:
    • High Street Preston Pharmacy, 1/530-538 High St, Preston VIC 3072, Phone 9470 1325
    • Chemist Warehouse Preston, 475 High St, Preston VIC 3072, Phone 9470 6626; or
    • Preston Police Station, corner of Kelvin Grove and Roseberry Avenue, Preston, Phone 9479 6111

Other sporting venues:
The following venues are not managed by Council. More information on how they are managing opening hours and physical distancing can be found on their websites:
- Darebin International Sports Centre Velodrome 
- IceHQ Reservoir 
- Darebin Community Bowls Club 
- Kingsbury Bowls Club 
- Preston Reservoir Bowls Club

Council Meetings and Planning Committee Meetings
Council Meetings and Planning Committee Meetings are continuing to be held. These meetings must be open to the public and the following arrangements have been put in place to support the open and transparent decision-making:
- Residents and interested parties are strongly encouraged to view these meetings ‘live’ online.
- If a person wishes to attend a meeting, we will provide an adjacent room to the Council Chamber with access to the ‘live stream’ to meet social distancing requirements. 
- If you wish to address either a Council or Planning Committee Meeting, in accordance with the normal practices, you will be escorted into the meeting for you to do so.

Any enquiries regarding these arrangements should be directed to Stephen Mahon, Coordinator Governance, Council Business and Civic Services on 8470 8582 or via email Stephen.Mahon@darebin.vic.gov.au 

Events currently cancelled
All upcoming public events have been cancelled or postponed until further notice. Some events have been moved online.

Support for people in the community.

The Community Navigation Service
Call 8470 8888 and select the option for the Community Navigation Service to be connected with the right support for you. This service quickly refers and links members of the community to the appropriate services, support and information. 

Financial Hardship Policy
Rate renewal notices were sent out in May. For property owners facing difficulties, we've created a Financial Hardship Policy to provide relief. You can either:
- Set up a payment plan to help manage the payments
- Defer your rate payments with 0% interest

Please contact our Revenue team by emailing mypaymentplan@darebin.vic.gov.au or call 8470 8880 (9am-5pm Mon-Fri) . 

Waived and frozen fees
- Ground use lease fees and ground use charges for sporting clubs are waived from 1 March 2020 to 31 December 2020.
- Community hubs license fees frozen.
- Overdue library book/item fees suspended until the libraries reopen.
- Leadership of a network of partners to offer help – including the Inner North Community Fund and the Darebin Information, Volunteer and Referral Service (DIVRS) to help others in the local area who have been impacted.

Support for international students
International students are eligible to access food and basic items.

Study Melbourne has created a dedicated information resource featuring advice and various supports for international students during this time, for more information please visit COVID-19 support for international students.

Free legal advice and assistance
International students can receive free legal advice and assistance from Fitzroy Legal Service, Migrant Employment Law Clinic. The clinic can assist with issues around pay, unlawful dismissal and work conditions.

Community Reporting Tool
There’s been a spike in racism during COVID-19, and many people from Asian and other backgrounds are experiencing racist abuse and vilification. Racism has no place in Darebin – if you experience it or see it, you can make a report using the Community Reporting Tool.  You can find out more and make a report on this page of our website.

Immediate and ongoing support to our local businesses.

Business support line
Call 8470 8888 and select the option for the business support line service open 9am-5pm, Mon-Fri (except public holidays). Through this service, we will provide advice and support for your business. As most of our team are working remotely, please leave your details with customer service operators and an Economic Development officer will contact you directly. Our team will use information from the established a Business Support Line to define and develop a range of activities to provide support to businesses throughout the coming weeks or months of uncertainty, with dedicated support and resources from Council.

Darebin Business Webinar Series - Industry Experts EOI
Our businesses and local economy are facing unprecedented challenges. To support businesses we are running a series of free webinars on a range of useful skills. Book your free place today. If you are interested in leading webinars in the future you can complete this application form: Business Series – Industry Experts Application Form. Please read this document to find out what we're looking for. Please contact Darebin Business at business@darebin.vic.gov.au for further information.

Refunded fees
Council resolved to waive Footpath Trading Permit fees for traders between the 1st March 2020 and 30th June 2021. A four-month refund has been processed and will be provided to all current permit holders in early May, with the renewal of 2020-21 permits to be sent in early July free of charge.

Suspended fees
Businesses who have paid their 2020 Food Act or Public Health & Wellbeing Act Registrations will be credited a free registration 16-month registration, until April 2022. You will still need to apply to renew your registration via a new online portal, however there will be no fees. Please ensure you have provided your email address to Council’s Health Protection Unit so we can activate your portal access later in 2020. For businesses requiring urgent financial assistance who wish to register their interest in a pro rata refund of their current 2020 Food Act, or Public Health and Wellbeing Act registrations, please contact health@darebin.vic.gov.au. We will then be in touch with more information on this process. Businesses that receive a refund will retain their registration until 30 June 2021.

Counselling
We’ve opened our Employee Assistance Program (EAP) to you and your employees all businesses in Darebin – so you can reach out for information and counselling in this difficult time.

Online counselling resources
You can now log in for free to our EAP supplier, Converge International, and view a range of helpful resources.  Visit their website and on the ‘Portal Login’ link (in top right corner). Use the below information to gain access.

Username: darebinbusiness
Password: converge

Arranging a free and confidential counselling session
To book a counselling session, please call Converge International on 1300 687 327. This service is completely confidential and is available free of charge to you.

Parking
We are looking at ways to change our local laws to allow easy food pick-up and delivery – especially to help reach vulnerable members of the community for food delivery.

Light$mart
All Businesses based in Darebin are now able to apply for our Light$mart program, which offers a free or subsidised LED lighting upgrade to businesses (conditions apply). So far over 250 Darebin businesses have been upgraded through this program, saving an average of $420 a year on their electricity bills. To find out more and register your interest please email business@darebin.vic.gov.au.

Council tenant checklist
All occupants (tenants/official representatives) of Council’s facilities are required to complete our COVIDSafe Checklist. This will ensure that Council is taking the appropriate measures to keep staff and community members safe by reducing the risk of Covid-19 within Council facilities.

Other sources of support

Victorian Small Business Commission
Contact to access support for small business including mental health plans, advocacy and negotiating rent support. Mediation on rent is now being offered free to those who are part of the Jobkeeper program and on a case-by-case basis. Council are supporting businesses in Darebin who don’t fall in these categories to access these mediation services for free.

Business Victoria
For the latest information on restrictions and support from the state government.

Worksafe Victoria
For information on how regulations affect your rights and responsibilities as an employer or employee.

Victorian Chamber of Commerce
You can now access membership of the Victorian Chamber of Commerce for free and they will be providing help and advice to businesses.

 

Assistance for creatives during COVID-19

Waived and frozen fees
Arts and culture play an integral role in community wellbeing, and Darebin is proud to be home to many arts venues and community hubs. To support creative and cultural organisations as a result of COVID-19, Council will be waiving license fees for arts venues and community hubs. For more information contact Council on 8470 8888.

Honouring payments and ticket refunds 
To ensure the creative community in Darebin continues to feel supported and valued, we have honoured payments to artists and creative practitioners to the total value of more than $200,000. These honoured payments include:
100% of our commitments to artists and contractors engaged for the FUSE festival, to a total value of $42,000.
All payments to artists for cancelled performances at our arts venues, while also refunding customers 100% of ticket sales for shows that did not proceed as a result of COVID-19 public gathering cancellations. 

Business support grants in response to COVID-19
Stage one of Business support grants was rolled out by the 30 June 2020 with $127,000 worth of grants awarded to the creative and cultural sector in Darebin.
Stage two of the Business Recovery Grants program along with a Cultural Infrastructure Grant Program will be released in the coming months. Arts organisations and creative industries are encouraged to apply for these grants, designed to assist businesses affected by the COVID-19 pandemic. 

Continuing support for arts and culture in Darebin
To keep up to date with information about events, programs and support for artists and the creative sector in Darebin, subscribe to Council’s regular What’s On Arts and Culture newsletter.

Other external sources of support currently available to the creative sector
Creative Victoria
Australia Council for the Arts

Information about coronavirus (COVID-19) is available below in 12 languages.

Darebin City Council is committed to supporting community and business in response to coronavirus (COVID-19). Information about what Council is doing is available in 12 languages below. If you wish to speak with Darebin Council in your language, call 8470 8470.

11.3 اهتميق غلبت يتلا Darebin سلجم ةمزح نع تامولعملا هذه ثدحتت
يجاتلا سوريفلل ةباجتسا ةيراجتلا لامعلأاو عمتجملا معدل رلاود نييلام
Darebin سلجم عم ثدحتلا يف بغرت تنك اذإ .)COVID-19(
تامولعملا ىلع لوصحلل وأ 8470 8470 مقرلاب لصتا ،كتغلب
ةرايز ىجري ،ةيلاولا ةموكحل يجاتلا سوريفلا نع ةمجرتملا
go.vic.gov.au/GEdHif
 
本资料介绍了戴瑞宾市议会为支持社区和商家应对新型冠状病毒(COVID-19)疫情而推出的1,130万元组合计划。如果您希望使用自己的母语联系戴瑞宾市议会,请致电8470 8470,或查看州政府有关新型冠状病毒疫情的翻译资料,请浏览 go.vic.gov.au/GEdHif
Αυτές οι πληροφορίες αφορούν το πακέτο των $11.3 εκατ. του Δήμου Darebin για την υποστήριξη της κοινότητας και των επιχειρήσεων λόγω του κορωνοϊού (COVID-19). Εάν επιθυμείτε να μιλήσετε στο Δήμο Darebin στη γλώσσα σας, καλέστε το 8470 8470 ή για τις μεταφρασμένες πληροφορίες για τον κορωνοϊό της Πολιτειακής Κυβέρνησης, παρακαλούμε επισκεφθείτε το go.vic.gov.au/GEdHif
यह जानकारी डारेबिन काउंसिल $के11.3 मिलियन के पैके ज के बारेेंहैमजो कोरोना COVID(-19) को ध्यन मेंरखते ुएह समदायु और व्यपार को सहायता देने के लिए है। अगर आप अपनी भाषा मेंडारेबिन काउंसिल ेस बात करना चाहते ैं,हतो 8470 8470 पर कॉल करेंया राज् सरकार की कोरोना संबंधी अनवादितु जानकारी के लिए, कृपया go.vic.gov.au/GEdHif पर जाएँ।

Queste informazioni riguardano il pacchetto da $11,3 milioni del Comune di Darebin per dare sostegno alla comunità e alle imprese in risposta al coronavirus (COVID-19). Se desiderate parlare con il Comune di Darebin nella vostra lingua, chiamate il numero 8470 8470 oppure per le informazioni tradotte sul coronavirus del governo statale si prega di visitare il sito, go.vic.gov.au/GEdHif

Оваа информација е за пакетот од 11.3 милиони долари на Општина Даребин за поддршка на заедницата и бизнисите како одговор на коронавирусот (COVID-19). Доколку сакате да зборувате со Општина Даребин на вашиот јазик, јавете се на 8470 8470 или за преведените информации за коронавирусот на државната влада, ве молиме посетете: go.vic.gov.au/GEdHif
यो जानकारी कोरेनाभाइरस COVID(-19) को असरको कारण समुदाय र व्यवसायहरूलाई सहयोग गर्न डारेबिन परिषद्ल ल्यएको 11.3 मिलियन डलरको आर्थिक सहयताको बारेमा हो। यदि तपाईं डारेबिन परिषद्सँग आफ्न भाषामा कु रा गर्न चाहनुहुन्छ भने कृ पया8470 8470 मा फोन गर्नुहोस् वा राज् सरकारले प्रकाशन गरेको कोरोनाभाइरस सम्न्ध अन् भाषा अनुवाद गरिएको जानकारीको लागिgo.vic.gov.au/GEdHif मा जानुहोस्।
ਇਹ ਜਾਣਕਾਰੀ ਕਰੋਨਾਵਾਇਰਸ COVID(-19) ਦੇ ਜਵਾਬ ਵਿੱਚ ਭਾਈਚਾਰੇ ਅਤੇ ਵਪਾਰ ਨੂੰ ਸਹਾਇਤਾ ਕਰਨ ਲਈ ਡਰਬਿਨ ੌਂਸਿਲ ਦੇ11.3 ਮਿਲੀਅਨ ਡਾਲਰ ਦੇ ਪੈਕੇਜ ਬਾਰੇ ਹੈ। ਜੇਕਰ ਤੁਸੀਂ ਡਰਬਿਨ ਕੌਂਸਿਲ ਨਾਲ ਆਪਣੀ ਭਾਸ਼ਾ ਵਿੱਚ ਗੱਲ ਕਰਨਾ ਚਾਹੁੰਦੇ8470ਹੋ, 8470 ਉੱਤੇ ਫੋਨ ਕਰੋ ਜਾਂ ਰਾਜ ਸਰਕਾਰ ਦੀ ਕਰੋਨਾਵਾਇਰਸ ਬਾਰੇ ਅਨੁਵਾਦਤ ਜਾਣਕਾਰੀ ਲਈ, ਕਿਰਪਾ ਕਰਕੇ go.vic.gov.au/GEdHif ਉੱਤੇ ਜਾਓ।

Macluumaadkaani wuxuu ku saabsan yahay Golaha Darebin kharajkeeda dhan $11.3 million ee ay ugu talagaleen inay ku caawimaan bulshada iyo ganacsiga taas oo jawaab u ah Coronavirus (COVID-19). Haddii aad doonayso inaad kula hadasho golaha Darebin afkaaga, wac 8470 8470 ama Xukuumada Dawlad Goboleedka macluumaadkeed la tarjumay ee Coronavirus-ka, fadlan gal go.vic.gov.au/GEdHif

Esta información se refiere al paquete de $11,3 millones del Concejo Municipal de Darebin para apoyar a la comunidad y a las empresas en respuesta al coronavirus (COVID-19). Si desea hablar con el Concejo Municipal de Darebin en su idioma, llame al 8470 8470 o visite go.vic.gov.au/GEdHif, para obtener información traducida sobre el coronavirus del gobierno estatal.
ےک ےنٹبن ےس تارثا ےک )COVID-19( سرئاو انورک تامولعم ہی ےک لسنؤاک نبرئیڈ رطاخ یک ددم یک ںورابوراک روا یٹنویمک ےیل ںیم نابز ینپا پآ رگا ۔ںیہ ںیم ےراب ےک جیکیپ ےک رلاڈ نیلم11.3نوف رپ 8470 8470 وت ںیہ ےتہاچ انرک تاب ےس لسنؤاک نبرئیڈ ںیم ےراب ےک سرئاو انورک ےس بناج یک تموکح یک ٹیٹس ای ںیرک go.vic.gov.au/GEdHif :ںیھکید ےیل ےک تامولعم ہدش ہمجرت
Đây là thông tin về khoản tiền 11.3 triệu đô-la Hội đồng Thành phố Darebin dành ra để hỗ trợ cộng đồng và doanh nghiệp đối phó với vi-rút corona (COVID-19). Nếu muốn nói chuyện với Hội đồng Thành phố Darebin bằng ngôn ngữ của mình, quý vị hãy gọi số 8470 8470 hoặc muốn biết thông tin bản dịch liên quan đến vi-rút corona của Chính phủ Tiểu bang, xin quý vị truy cập go.vic.gov.au/GEdHif