Council service updates

Stay up-to-date with updates to Council services impacted by COVID-19 restrictions.

Darebin Council has announced an $11.8 million Community and Local Business Resilience and Recovery Package to assist.

Please see support for business for more information.

Please understand that due to state legislation visitors aged 16 years and older will need to show vaccination proof, or a valid medical exemption. We ask for your patience and understanding with all of our staff that are assisting with these checks.

Council service updates

It's important that we follow state mandated procedures to safely deliver services you.
Everyone aged 12+ must wear a fitted face mask, unless a lawful exception applies, and we recommend children under 12 years of age also wear a fitted face mask. Please ask our staff if you or a child you are with, needs a mask.
All council staff are fully vaccinated against COVID-19.  

Updated 17 November 2021

Customer Service Centres 

Preston Customer Service Centre located at 274 Gower Street Preston
New hours apply, Monday to Friday:
Open 8.30am - 12pm
Closed for lunch and cleaning  
Open 1pm - 5pm


Reservoir Customer Service Centre located inside Reservoir Community Learning Centre (RCLC) is open.
Standard hours apply, Monday to Friday, 10am - 5pm.
Northcote Customer Service Centre located inside the Northcote Library 

Address: 32-38 Separation Street, Northcote. Re opens 29 November.
Standard hours apply, Monday to Friday, 10am - 5pm.

Call Centre remains open from 8.30am–5pm each day, and you can contact us on 8470 8888 or send us a message via our contact form
Bundoora Park Farm 



Bundoora Homestead Art Centre gallery and café 



Wednesday – Saturday 11am- 4pm

Café serving drinks, biscuits and scones - food service ends at 3pm

Reservoir Leisure Centre (RLC) and Northcote Aquatic and Recreation Centre (NARC)

Gym / Health Club and indoor pools and spa open   

  • Normal operational hours from Monday, 8 November 2021
  • Swimming lessons return from Monday, 8 November 2021
  • Outdoor pool back to usual operation via the schedule on our website

Opening hours:

Monday to Friday 10am–5pm (all branches)
Saturday 10am-4pm (all branches)
Sunday 1pm-5pm (Northcote & Reservoir)
Sunday 11am-5pm (Preston)

Bundoora Golf and Northcote Golf Courses  Open
Community Sport  Resumed
Community Centres 


Emergency relief food parcel pick up will continue at East Preston Community Centre

Aged and Disability 

Escorted shopping, social support individuals, social support groups, community transport and senior citizen groups suspended

Senior citizen centres closed

Creative Arts and Culture

Darebin Arts Centre and Northcote Town Hall Arts Centre are closed

Maternal and Child Health

  • No home visits during current COVID restrictions
  • All booked MCH visits are a combination for a short face to face centre appointment for physical assessment,  followed by telehealth to complete the visit
  • Priority centre visits are very young babies or vulnerable families
  • All New Parent group and sleep settling sessions are offered online
  • Only one parent to attend centre visit with child
  • Department of Health guidelines are followed:
    • nurses will be wearing PPE
    • parent will be screened for COVID risks prior to entering centre
    • parents must use QR code or written record of attendance, social distance and must wear a fitted mask


Immunisations to continue as planned. See our Immunisations page

Family services

Face-to-face appointments and all group work will be provided via telehealth

Playgrounds  Open

Toy library


Supported playgroups

Support to families will be provided via telehealth

Early years support events Parent and baby event will be cancelled
Children and Community Development        

Face-to-face cancelled

Youth Services

The Hub, Decibels Youth Music Centre are closed and Youth Outreach is suspended

Skate parks  Reopened

Council Meetings

Will continue remotely      
Operations Centre: Darebin Resource Recovery Centre and the Outlook Market Secondhand Shop 

DRRC transfer station will re-open to everyone on Friday 22 October

Standard hours apply, 7 days a week: 8am — 3.30pm

The Outlook Shop is also open.

For the latest on exposure sites in Victoria, visit Department of Health website.

Looking for translated resources in your language? Visit the State Government's Coronavirus website and translated resources or talk with us, using our translation hotline on 03 8470 8470

For all other enquiries about services, please contact Customer Service on 03 8470 8888

Other sporting venues

The following venues are not managed by Council. More information on how they are managing opening hours and physical distancing can be found on their websites:

Events currently cancelled

All upcoming public events have been cancelled or postponed until further notice.
Some events have been moved online.

Services and facilities open

  • Sporting reserves/ovals for personal exercise

Operating as usual

  • Waste collection: bins will be collected as normal
  • Hard waste collection: see the Hard Waste page for more information (please note any household with positive COVID-19 cases or those isolating pending results of a COVID-19 test must not put out items)
  • Graffiti removal
  • Meals on wheels food service
  • Home support services for older adults are being facilitated in line with COVID safe practices. Our community support workers are equipped with PPE and practice social distancing. If you or someone you know requires assistance with shopping please contact us for information on available support.

Council Meetings and Planning Committee Meetings

Council Meetings and Planning Committee Meetings are continuing to be held. These meetings must be open to the public and the following arrangements have been put in place to support the open and transparent decision-making:

  • Residents and interested parties are strongly encouraged to view these meetings ‘live’ online.
  • If a person wishes to attend a meeting, we will provide an adjacent room to the Council Chamber with access to the ‘live stream’ to meet social distancing requirements.
  • If you wish to address either a Council or Planning Committee Meeting, in accordance with the normal practices, you will be escorted into the meeting for you to do so.
    Any enquiries regarding these arrangements should be directed to Stephen Mahon, Coordinator Governance, Council Business and Civic Services on 03 8470 8582 or via email