COVID-19 financial hardship policy
For property owners facing difficulties, we've created a Financial Hardship Policy to provide relief.
If your income has been impacted by the pandemic and you can’t pay your rates, you can:
- Set up a payment plan to help manage the payments
- Defer payment until 30 June 2021 with no interest
Rate amounts owing prior to the 28th February 2020 will continue to accrue interest. No interest will be charged on the 4th Instalment owing from 2019/2020. You will continue to receive your rate instalment notices during the year which will show you the balance owing. If you can make part payments at any time, please do so, as this will reduce what you owe in the future. Any amount can be paid.
For more information and to set up a payment plan, please contact us on (03) 8470 8888 or email firstname.lastname@example.org. If you wish to defer your payment until 30 June 2021, you don’t need to contact Council.
You can view the Financial Hardship Policy here.