People with disability

NDIS Quality and Safeguards Commission

Darebin residents can report concerns or breaches to the NDIS Quality and Safeguards Commission, an independent agency that aims to improve services.

If you have concerns or you think there has been a breach of service standards, you can contact the NDIS Quality and Safeguards Commission. This independent agency works with stakeholders to improve NDIS services, and develop a nationally consistent approach that promotes choice and dignity.

The Commission:

  • responds to concerns, complaints and reportable incidents, including those of abuse and neglect
  • promotes choice and control, and empowers you to exercise your rights to access quality services
  • requires NDIS providers to uphold your rights to be free from harm
  • oversees the Code of Conduct and Practice Standards, and monitors compliance against these
  • offers guidance and best practice information to NDIS providers
  • monitors restrictive practices within the NDIS
  • works with states and territories to design and implement nationally consistent NDIS worker screening
  • focuses on education and development for people with disability, NDIS providers and workers
  • facilitates information sharing with the National Disability Insurance Agency (NDIA), state and territory authorities and Commonwealth regulatory bodies.

For more information, visit the NDIS Quality and Safeguards Commission website.