Report a missed collection
If we missed your bin during a recent collection, please let us know within 48 hours so we can arrange another collection.
It's quick and easy to report a missed collection online:
- The first step is to identify your property, then follow the prompts to complete the process.
Missed collection tips
- Leave your bin on the front nature strip (please note that we can not come on to your property to move your bin).
- Make sure there are no cars blocking access to your bin.
- If we only half-emptied your bin, give it a shake to loosen any rubbish that may be stuck.
- If your bin has a contamination sticker, you must remove the wrong materials so we can collect it.