Report a missed collection

If we missed your bin during a recent collection, please let us know within 48 hours so we can arrange another collection.

It's quick and easy to report a missed collection online:

  • The first step is to identify your property, then follow the prompts to complete the process.

Missed rubbish collection 

Missed recycling collection 

Missed green waste collection 

You can also report a missed collection by calling 03 8470 8888 or by visiting a Customer Service Centre.

Missed collection tips

  • Leave your bin on the front nature strip (please note that we can not come on to your property to move your bin).
  • Make sure there are no cars blocking access to your bin.
  • If we only half-emptied your bin, give it a shake to loosen any rubbish that may be stuck.
  • If your bin has a contamination sticker, you must remove the wrong materials so we can collect it.

More information

Customer Service
Phone: 03 8470 8888