Bins and waste

Report a missed collection

If we missed your bin during a recent collection, please let us know within 48 hours so we can arrange another collection.

You can report your missed collection by calling 03 8470 8888 or by visiting a Customer Service Centre.

Missed collection tips

Leave your bin on the front nature strip.
Make sure there are no cars blocking access to your bin.
If we only half-emptied your bin, give it a shake to loosen any rubbish that may be stuck.
If your bin has a contamination sticker, you must remove the wrong materials so we can collect it.