Report a missed collection

If we missed your bin during a recent collection, please let us know within 48 hours so we can arrange another collection.

It's quick and easy to report a missed collection online:

The first step is to identify your property, then follow the prompts to complete the process.

You can also report a missed collection by calling 03 8470 8888 or by visiting a Customer Service Centre.

Missed collection tips

Leave your bin on the front nature strip (please note that we can not come on to your property to move your bin).
Make sure there are no cars blocking access to your bin.
If we only half-emptied your bin, give it a shake to loosen any rubbish that may be stuck.
If your bin has a contamination sticker, you must remove the wrong materials so we can collect it.