Wishing you a safe and happy festive season from the Darebin Councillors and staff. Information about our operating hours and services over the holiday season are as follows.
Customer Service opening hours:
The Preston Customer Service Centre reopens on Monday 4 January 2021 – we look forward to welcoming you back at 274 Gower Street, Preston! When you do visit us please remember the Preston Customer Service Centre is closed daily between 12pm and 1 pm for cleaning, in line with health guidelines. Our Call Centre is available from 8.30am to 5pm Monday to Friday to take your call. Please also note that our other Customer Service Centres remain temporarily closed.
Bin Collections are as normal except:
Fri 25 Dec (Christmas Day) will be collected Sat 26 Dec
Fri 1 Jan (New Year’s Day) will be collected Sat 2 Jan
How to contact us:
Ph: (03) 8470 8888
Fax: (03) 8470 8877
Our call centre is open from 8.30am-5.00pm on Monday to Friday, except on Public Holidays.
Visit a Customer Service Centre:
Our Customer Service Centres are located in in Preston, Northcote and Reservoir. Opening hours vary across locations. Find your nearest Customer Service Centre.
274 Gower Street
PRESTON VIC 3072
Ph: 1300 954 297
Report an issue, complaint or suggestion: Contact Us
If you require assistance after hours please call:
Ph: (03) 8470 8889
Speak and Listen
TTY (Hearing Impaired): Phone 133 677 and ask for 03 8470 8888
Speak and Listen: Phone 1300 555 727 and ask for 03 8470 8888
Internet Relay: Connect to National Relay Service - IP Relay and ask for 03 8470 8888
Portable Heading Loops and Personal Hearing Amplifiers: These devices have been set up at all Customer Service centres.
We Speak Your Language
Call to speak to someone in your language.
Multilingual Telephone Line: (03) 8470 8470
Child Safe City - Our Commitment
Darebin City Council prides itself on being a child safe organisation with zero tolerance for child abuse. We recognise our legal and moral responsibilities to keep children and young people safe from harm; we promote their health and wellbeing, and support their best interests.
We have policies, procedures, and training in place that support our leadership team, employees and volunteers to achieve these commitments.
We create environments where all children, including children with a disability, Aboriginal children, and children from cultural and linguistically diverse backgrounds, have a voice - they are listened to, their views are respected and they contribute to how we plan for, design and implement our services and activities.