Contact Us

Customer Service opening hours:
The Preston Customer Service Centre at 274 Gower Street, Preston is open between 8.30am to 5pm, Monday to Friday.

The Reservoir Customer Service Centre located in the Reservoir Community and Learning Centre at 23 Edwardes St, Reservoir is open between 10am to 5pm, Monday to Friday.

The Northcote Customer Service Centre located in the Northcote Library at 32-38 Separation Street, Northcote is open between 10am to 5pm, Monday to Friday.

Find your nearest Customer Service Centre.

How to contact us:
Ph: (03) 8470 8888
Fax: (03) 8470 8877
Email: mailbox@darebin.vic.gov.au
Our call centre is open from 8.30am-5.00pm on Monday to Friday, except on Public Holidays. 

Postal Address: 
274 Gower Street
PRESTON VIC 3072

Payments
Ph: 1300 954 297

Online:

Report an issue, complaint or suggestion: Contact Us

Darebin City Council is committed to being accessible, equitable, inclusive and responsive to the needs of our diverse community. We welcome feedback as an opportunity to improve our services and performance. Customers are encouraged to provide feedback, compliments, suggestions or complaints in a manner that is easy and appropriate to them. This policy provides a guide for how Council will handle complaints from the community and ensures a fair and equitable approach towards the resolution of issues. 

After Hours 
If you require assistance after hours please call:
Ph: (03) 8470 8889

Speak and Listen
TTY (Hearing Impaired): Phone 133 677 and ask for 03 8470 8888
Speak and Listen: Phone 1300 555 727 and ask for 03 8470 8888
Internet Relay: Connect to National Relay Service - IP Relay and ask for 03 8470 8888
Portable Heading Loops and Personal Hearing Amplifiers: These devices have been set up at all Customer Service centres.

We Speak Your Language
Call to speak to someone in your language.
Multilingual Telephone Line: (03) 8470 8470

Child Safe City - Our Commitment
Darebin City Council prides itself on being a child safe organisation with zero tolerance for child abuse. We recognise our legal and moral responsibilities to keep children and young people safe from harm; we promote their health and wellbeing, and support their best interests.

We have policies, procedures, and training in place that support our leadership team, employees and volunteers to achieve these commitments.

We create environments where all children, including children with a disability, Aboriginal children, and children from cultural and linguistically diverse backgrounds, have a voice - they are listened to, their views are respected and they contribute to how we plan for, design and implement our services and activities.

Council services are currently affected by restrictions in response to COVID-19. For the most up-to-date information about what services are open and how to access them visit our dedicated COVD-19 response page.

Preston Customer Service Centre
Address: 274 Gower Street, Preston
Opening Hours: 8.30am - 5.00pm Monday to Friday

Northcote Customer Service Centre 
Address: 32-38 Separation Street, Northcote
Opening Hours: 10am - 5.00pm Monday to Friday
The centre is now located within Northcote Library, please use the Northcote Library entrance.

Reservoir Community and Learning Centre
Address: 23 Edwardes Street, Reservoir
Opening Hours: 10am - 5.00pm Monday to Friday

Closure of Northland Customer Service Centre
The Northland Centre closed permanently on 23 December 2016. Your nearest centre is now the Preston Customer Service Centre.

Online

You can make payments to us via the following methods:

1. Online with Darebin Council at Payments Online
2. Online with Australia Post
3. Online with BPAY at your bank.

Check which payment types are accepted via each method below.

PAYMENT TYPES ACCEPTED

Payments for	Payments Online Accepts	Post BillPay Accepts	BPay Accepts
Rates	Yes	Yes	Yes
Animal Registrations and Renewals	Yes	Yes	Yes
Animal Fines	Yes	No	No
Family Day Care	Yes	Yes	No
Fire Hazards	Yes	Yes	No
Ground Allocations	Yes	Yes	No
Holiday Program	Yes	Yes	No
Home Care and Maintenance	Yes	Yes	No
Meals on Wheels	Yes	Yes	No
Reservoir Leisure Centre	Yes	Yes	No
Food/Health Registrations	Yes	No	No
Local Laws Fines	Yes	No	No
Local Laws Permits	Yes	No	No
Parking Fines	Yes	No	No
Parking Permits	Yes	No	No
Venue Hire	Yes	No	No

Phone:

•  Over the phone: 1300 954 297

In-Person:

• At any Customer Service Centre or Australia Post Branch.

Mail:

• Postal Address: City of Darebin, PO Box 91, PRESTON VIC 3072
• Rate Payments Only: City of Darebin, GPO Box 60, MELBOURNE 3001

Further Information
Customer Service
Ph: 8470 8888

What does eservices allow me do?

• Lodge a building or planning application permit.
• Enquire about a building permit or planning application.
• Request a Land Information Certificate or Property Information Certificate.
• Lodge a road or crossover permit.
• Lodge a business recycling bin application.
• Lodge a request about parking and fines, street trees, drains, footpaths or rubbish and recycling.
• Make an online payment for rates, parking fines and permits, and pet registrations and renewals.

Apply Online

Further Information
Customer Service
Ph: 8470 8888

Residents can call the Multilingual Telephone Line and mention their preferred language and be connected to a Language Aide or an interpreter.

Residents who visit in-person at any Customer Service Centre will also be put in contact with a Language Aide or interpreter (usually over the phone)

Further Information:
Multilingual Telephone Line:
Ph: 8470 8470

Council is committed to combating discrimination in the community including racism, sexism, transphobia and homophobia. Discrimination includes bigotry, prejudiced behaviour, hate speech and vilification.

We have partnered with the Victorian Human Rights and Equal Opportunity Commission to make it easier to report discrimination when it happens to you.  The Commission is an independent agency and part of its role is to receive and try to resolve complaints from the community. 

Reports can be made easily using the new Community Reporting Tool (CRT) below. The tool asks you four questions with the option of being contacted by the Commission if you wish. Even if you’re not sure whether what has happened to you is discrimination – making a report to the Commission can help. 

We encourage you to use the CRT to report discrimination if you or someone you know has experienced discrimination.