Customer service locations

Please understand that due to state legislation, visitors aged 16 years and older will need to show vaccination proof or a valid medical exemption.

Please check your nearest Customer Service Centre is open via our Council Services page

You will find details on any adjusted hours as well as any COVID-19 restriction-related closures that may be in place.


Preston Customer Service Centre

Address: 274 Gower Street, Preston

Monday - Friday
8.30am - 5pm

Northcote Customer Service Centre

Address: 32-38 Separation Street, Northcote

Monday - Friday
10am - 5pm

The centre is now located within Northcote Library, please use the Northcote Library entrance.

Reservoir Community and Learning Centre

Address: 23 Edwardes Street, Reservoir

Located inside Reservoir Community Learning Centre (RCLC)
Open Monday - Friday
10am - 5pm