Customer service locations
Please understand that due to state legislation, visitors aged 16 years and older will need to show vaccination proof or a valid medical exemption.
Please check your nearest Customer Service Centre is open via our Council Services page.
You will find details on any adjusted hours as well as any COVID-19 restriction-related closures that may be in place.
Preston Customer Service Centre
Address: 274 Gower Street, Preston
Monday - Friday
8.30am - 5pm
Northcote Customer Service Centre
Address: 32-38 Separation Street, Northcote
Monday - Friday
10am - 5pm
The centre is now located within Northcote Library, please use the Northcote Library entrance.
Reservoir Community and Learning Centre
Address: 23 Edwardes Street, Reservoir
Located inside Reservoir Community Learning Centre (RCLC)
Open Monday - Friday
10am - 5pm