Darebin City Council (“Council”) collects, holds and manages personal information under the Privacy and Data Protection Act 2014 (Vic) (“PDP Act”) and health information under the Health Records Act 2001 (“HR Act”).
Why do we collect your personal and health Information?
Your personal and health information will only be used by our Supported and Connected Living Department staff who are trained to contact you regarding:
• Your My Aged Care plan
• Your personal and health information are collected from your referral from My Aged Care to Council
• Information being used to set your record up on Council's Customer Relationship Management System, Carelink Plus
• We then use this information to contact you about creating a plan for your services
• When we come to visit you, we may also take notes about your service plan. These will be kept with your client record
The Council may provide personal information to its agents, such as its lawyers and interpreters. At times, the Council may be legally required to disclose personal and health information, for instance to the police or courts.
Sensitive information is defined in Council's Privacy Policy. We may be required to ask for sensitive information (such as an individual's racial or ethnic origin) for the purpose of carrying out necessary research, or the compilation or analysis of statistics about targeted government funded services. This enables the government to assess whether public funds are being spent effectively.
Council commits to assessing our progress and performance on service delivery and improving customer experience by engaging customers in an Annual Satisfaction Survey. Please let Council know if you would like to not be contacted for this purpose.
If you choose not to provide your personal and health information, we may not be able to provide a full range of services.
Who will see your Information?
• The Supported and Connected Living Department who use the Carelink Plus system
• Our Finance team issue a monthly invoice for the services delivered to you
• Our Subcontractors or Associated Providers
Under the new Aged Care Act the following applies
• (a) The Department of Health, Disability and Ageing (DoHDA) provide grant funding to providers of aged care services under the Commonwealth Home Support Program (CHSP).
• (b) Commonwealth Home Support Programme (CHSP) providers must report on the delivery of CHSP services to DoHDA via the Data Exchange (DEX).
• (c) Data Exchange is an IT system that is hosted by the Department of Social Services (DSS).
• (d) DSS on behalf of DoHDA collects information (including information about the services received and an encrypted version of a client's ‘My Aged Care ID’) from you and stores this information as a de-identified record in the Data Exchange.
• (e) With the exception of My Aged Care ID, DSS de-identifies and aggregates personal information that is stored on the Data Exchange to produce information for policy development, grants program administration, research and evaluation purposes. This will not include information that identifies the client, or re-identifies the client, in any way
• (f) DSS's privacy policy is published on its website. The website contains information about how the client may access or correct the personal information that is stored on the Data Exchange; complain about a breach of the Australian Privacy Principles (APPs) by DSS, and how DSS will deal with the client's complaint. The privacy policy also contains information about the circumstances in which DSS may disclose personal information to overseas recipients.
How do I access or correct my information?
If you would like to gain access to your personal information or correct it, you can contact Council's Freedom of Information officer on 8470 8888 or email to foi@darebin.vic.gov.au.
You can access the Council's Privacy Policy by emailing privacy.officer@darebin.vic.gov.au or from our customer centre.
For further information on privacy matters please call Council's Privacy Officer on 8470 8888 or email to privacy.officer@darebin.vic.gov.au.