Feedback and complaints

a man with a headset looking at his laptop

Your feedback as an opportunity to improve our services and performance.

We welcome feedback

If you are not entirely satisfied with our service, we invite you to give us feedback. We continually monitor our performance and your feedback is an opportunity for us to improve.

You can provide complaints, feedback and compliments using our online contact us form.

Let us know about:

  • the quality of an action we have taken
  • a decision that we or a contractor have made
  • a delay or failure to take action, make a decision or provide a service
  • a policy or strategy we have made.

Here's how you can contact us:

Phone: 03 8470 8888


In person: At one of our customer service locations

Post: PO Box 91, Preston VIC 3072

Wherever possible, Council will aim to resolve a customer’s complaint at the customer’s first point of contact with Council. All complaints received are managed in accordance with council’s complaint handling policy(PDF, 254KB).