Community survey results 2024

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We conduct a survey each year with a randomly selected sample of residents and ratepayers, to get an individual view on our service delivery.

In 2024, satisfaction with overall performance across our services in general increased and is now at the level of satisfaction categorised as ‘good’. This is a full recovery from the unusually low result recorded in 2023.

Satisfaction with Council

  • Customer service - 7.6 out of 10
  • Overall performance - 7 out of 10
  • Governance and leadership - 7 out of 10

Top performing services

  • Regular garbage collection - 8.7 out of 10
  • Regular recycling - 8.7 out of 10
  • Regular food and green waste collection - 8.6 out of 10
  • Local library services - 8.6 out of 10
  • Services for seniors - 8.3 out of 10
  • Services for children from birth to 5 years of age - 8.2 out of 10

Top 3 issues for Darebin

  • Traffic management - 9% (up by 2%)
  • Parking - 7% (up by 1 %)
  • Rubbish and waste issues - 7% (down by 6%)
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