How much do support services for older people cost?
Get the latest details on our pricing. Our fees are updated every year.
Guide to fees
When we first come out to meet you in your home we will discuss our the service sees and charges in the tables below, which are valid from 1 July 2023.
See the bottom of this page for information about service cancellations or meal cancellations.
Fees for single person households
| Service |
Annual income less than $39,089 |
Annual income $39,089 to $86,208 |
Annual income over $86,208 |
| Domestic assistance and shopping |
$7.25 per hour |
$13.46 per hour |
$48.96per hour |
| Personal care |
$5.38 per hour |
$12.01 per hour |
$51.03per hour |
| Flexible respite |
$4.24 per hour |
$6.83 per hour |
$47.82per hour |
| Social support person |
$7.25 per hour |
$13.47 per hour |
$48.96per hour |
| Home maintenance |
$14.50 per hour, plus materials |
$22.50 per hour, plus materials |
$61per hour, plus materials |
| Community transport |
$5 return trip |
$5 return trip |
$5 return trip |
| Social support group |
$20 per visit |
$20 per visit |
$20 per visit |
| Delivered meals |
$10 per meal |
$10 per meal |
$10 per meal |
| Transport to medical appointments |
$7.25 plus $1.20 per km travelled |
$13.46 plus $1.20 per km travelled |
$48.96 plus $1.20 per km travelled |
Fees for couples
| Service |
Annual income less than $59,802 |
Annual income $59,802 to $115,245 |
Annual income over $115,245 |
| Domestic assistance and shopping |
$7.76 per hour |
$18.84 per hour |
$48.96per hour |
| Personal care |
$5.38 per hour |
$12.01 per hour |
$51.03per hour |
| Flexible respite |
$4.24 per hour |
$6.83 per hour |
$47.82per hour |
| Social support person |
$7.76 per hour |
$18.84 per hour |
$48.96per hour |
| Home maintenance |
$15.70 per hour, plus materials |
$23.50 per hour, plus materials |
$63 per hour, plus materials |
| Community transport |
$5 return trip |
$5 return trip |
$5 return trip |
| Social support group |
$20 per visit |
$20 per visit |
$20 per visit |
| Delivered meals |
$10 per meal |
$10 per meal |
$10 per meal |
| Transport to medical appointments |
$7.76 plus $1.20 per km travelled |
$18.84 plus $1.20 per km travelled |
$48.96 plus $1.20 per km travelled |
Fees for families
The family annual income in this table is based on a one child family. For each additional child, add an extra $6,206 to annual income. If you earn over these annual income levels, you will be charged the full cost of the service.
| Service |
Annual income less than $66,009 |
Annual income $66,009 to $118,546 |
Annual income over $118,546 |
| Domestic assistance and shopping |
$7.76 per hour |
$19.15 per hour |
$48.96per hour |
| Personal care |
$5.38 per hour |
$12.01 per hour |
$51.03per hour |
| Flexible respite |
$4.24 per hour |
$6.83 per hour |
$47.82per hour |
| Social support person |
$7.76 per hour |
$19.15 per hour |
$48.96per hour |
| Home maintenance |
$15.70 per hour, plus materials |
$23.50 per hour, plus materials |
$63 per hour, plus materials |
| Community transport |
$5 return trip |
$5 return trip |
$5 return trip |
| Social support group |
$20 per visit |
$20 per visit |
$20 per visit |
| Delivered meals |
$10 per meal |
$10 per meal |
$10 per meal |
| Transport to medical appointments |
$7.76 plus $1.20 per km travelled |
$19.15 plus $1.20 per km travelled |
$48.96 plus $1.20 per km travelled |
Service cancellations
A minimum of 24 hours’ notice is required for cancellation of a scheduled service. Your normal service cost of the scheduled visit will be charged in the event of a late cancellation.
Meal cancellations
Meals cancellations are required by no later than 9am on the morning of delivery, otherwise you will be charged for the meal.
More information
Supported and Connected Living team
Phone: 03 8470 8828
You can call us yourself, or if you give consent to a family member, friend, doctor, or health service who can call us for you.