Be prepared for power outages

Simple things you can do to make sure your family and neighbours stay safe during power outages.

Power outages are infrequent, but they can be serious if they occur during a heatwave. There are a few simple things you can do to get ready for summer and reduce the impact of unexpected power outages.

Register your mobile number

SMS is a great way to stay informed during a power outage. Make sure your mobile number is correct with your energy retailer (the company who sends your power bills). They will pass on your number to your electricity supplier, so power outage updates are sent straight to your phone.

Prepare an emergency kit

  • Torch
  • Battery powered radio
  • Emergency contacts
  • Portable phone charger
  • Pet supplies

Download the “Keep cool in Darebin” map

The “Keep cool in Darebin” map is your guide to where to cool down, get a drink of water and access help on a hot day in Darebin – for free.

Need life support? Review your backup plan

If life support equipment is operating in your home, please review your backup plan so you can be ready if the power goes off. If you need support, call our 24/7 Life Support priority line on 1800 818 832.

Stay connected

Your family or neighbours might need extra support during power outages. If you can, check in on them to see if there’s anything they need help with.

Your electricity supplier

There are three electricity distributors that supply power to suburbs in Darebin. The distributors own the power lines and deliver the electricity to your home — you can’t select your distributor. This is different from your energy retailer, who you select and who sends your electricity bill.

  • Ausnet (includes Bundoora)
  • Citipower (includes Fairfield, Northcote and Thornbury)
  • Jemena (includes Kingsbury, Macleod, Preston, Reservoir)

The Victorian Government's Energy website will let you find out who is your electricity supplier.