Report a missed bin collection

Recycling bin close up

If we missed your bin during a recent collection, please let us know within 48 hours so we can arrange another collection.

It's quick and easy to report a missed collection online.

Select which collection was missed. You'll be asked to enter your address, then follow the prompts.

Rubbish collection missed

Recycling collection missed

Green waste collection missed

Missed collection tips

  • Leave your bin on the front nature strip - we cannot come into your property to get your bin
  • Make sure there are no cars blocking access to your bin
  • If we only half-emptied your bin, give it a shake to loosen any rubbish that may be stuck
  • If your bin has a contamination sticker, you must remove the wrong materials so we can collect it

More information

Customer Service
Phone: 03 8470 8888